Experienced Customer Onboarding & Success Manager – French Bilingual – Driving Growth and Success in the Hospitality Industry at arenaflex
Introduction to arenaflex
At arenaflex, we are passionate about creating growth for our clients, employees, and community. With over 35 years of experience in generating revenue for innovative tech companies worldwide, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements and providing exceptional service and support to our communities is at the heart of everything we do. We take pride in our award-winning workplace culture and being named a top employer in our industry, which is a testament to our six core values embraced by our 3,000+ employees globally.
About the Customer Onboarding & Success Manager Role
We are seeking an experienced Customer Onboarding & Success Manager to join our team at arenaflex. As a key member of our team, you will be responsible for managing and optimizing relationships with property owners for our client's growing business. The ideal candidate will possess a deep knowledge of our client's platform and exceptional client management abilities. If you are passionate about the hospitality industry and have a successful background in account management or client relations, we would love to hear from you.
Key Responsibilities
Build and nurture partner relationships within your assigned territory to drive growth and success
Directly manage accounts to exceed quarterly and annual sales goals, ensuring exceptional client satisfaction
Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth
Onboard new, high-quality supply in your assigned geography, ensuring seamless integration and support
Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
Essential Qualifications
1-2 years of experience in account management, partner support, technical support, customer experience, customer success, or sales
French language proficiency at level C1 or above
Proven track record of consistently exceeding goals and targets
Online marketplace/SaaS platform experience is a plus
Proven track record of effectively managing a leads pipeline or book of business
Proficiency in CRM software, specifically working with leads and opportunities
Preferred Qualifications
Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
Strong quantitative skills and the ability to interpret and apply data to drive decision-making
Exceptional time management and prioritization abilities
Comfort working at both strategic and tactical levels in ambiguous environments
Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with valuable opportunities for growth and development. Our structured training and career development programs are designed to help you advance in your career and achieve your goals. We also offer education reimbursement, paid birthday leave, and a personal hardship loan program to support your well-being and success.
Work Environment and Company Culture
Our exceptional team is the cornerstone of arenaflex's accomplishments. We pride ourselves on our award-winning workplace culture, which is built on our six core values. Our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia provide a diverse and dynamic work environment that is conducive to innovation and success. We are committed to equal employment opportunity and compliance with all federal, state, and local laws that prohibit employment discrimination.
Compensation, Perks, and Benefits
We offer a competitive basic salary per annum of €38,000, with an additional variable bonus component of €6,000 per annum. Our comprehensive benefits package includes VHI Health cover from day one, mental health and 24/7 employee assistance programs, bike-to-work schemes, and top-performer and tenure awards. We also provide a range of perks, including paid birthday leave, child/dependent care reimbursement, and education reimbursement.
Conclusion
If you are a motivated and experienced Customer Onboarding & Success Manager looking to drive growth and success in the hospitality industry, we encourage you to apply for this exciting opportunity at arenaflex. With our commitment to career growth, exceptional work environment, and comprehensive benefits package, we offer a unique and rewarding experience that will help you achieve your goals and succeed in your career. Apply now to join our team and be a part of our journey to create growth and success for our clients, employees, and community.
Apply Now
At arenaflex, we are passionate about creating growth for our clients, employees, and community. With over 35 years of experience in generating revenue for innovative tech companies worldwide, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements and providing exceptional service and support to our communities is at the heart of everything we do. We take pride in our award-winning workplace culture and being named a top employer in our industry, which is a testament to our six core values embraced by our 3,000+ employees globally.
About the Customer Onboarding & Success Manager Role
We are seeking an experienced Customer Onboarding & Success Manager to join our team at arenaflex. As a key member of our team, you will be responsible for managing and optimizing relationships with property owners for our client's growing business. The ideal candidate will possess a deep knowledge of our client's platform and exceptional client management abilities. If you are passionate about the hospitality industry and have a successful background in account management or client relations, we would love to hear from you.
Key Responsibilities
Build and nurture partner relationships within your assigned territory to drive growth and success
Directly manage accounts to exceed quarterly and annual sales goals, ensuring exceptional client satisfaction
Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth
Onboard new, high-quality supply in your assigned geography, ensuring seamless integration and support
Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
Essential Qualifications
1-2 years of experience in account management, partner support, technical support, customer experience, customer success, or sales
French language proficiency at level C1 or above
Proven track record of consistently exceeding goals and targets
Online marketplace/SaaS platform experience is a plus
Proven track record of effectively managing a leads pipeline or book of business
Proficiency in CRM software, specifically working with leads and opportunities
Preferred Qualifications
Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
Strong quantitative skills and the ability to interpret and apply data to drive decision-making
Exceptional time management and prioritization abilities
Comfort working at both strategic and tactical levels in ambiguous environments
Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with valuable opportunities for growth and development. Our structured training and career development programs are designed to help you advance in your career and achieve your goals. We also offer education reimbursement, paid birthday leave, and a personal hardship loan program to support your well-being and success.
Work Environment and Company Culture
Our exceptional team is the cornerstone of arenaflex's accomplishments. We pride ourselves on our award-winning workplace culture, which is built on our six core values. Our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia provide a diverse and dynamic work environment that is conducive to innovation and success. We are committed to equal employment opportunity and compliance with all federal, state, and local laws that prohibit employment discrimination.
Compensation, Perks, and Benefits
We offer a competitive basic salary per annum of €38,000, with an additional variable bonus component of €6,000 per annum. Our comprehensive benefits package includes VHI Health cover from day one, mental health and 24/7 employee assistance programs, bike-to-work schemes, and top-performer and tenure awards. We also provide a range of perks, including paid birthday leave, child/dependent care reimbursement, and education reimbursement.
Conclusion
If you are a motivated and experienced Customer Onboarding & Success Manager looking to drive growth and success in the hospitality industry, we encourage you to apply for this exciting opportunity at arenaflex. With our commitment to career growth, exceptional work environment, and comprehensive benefits package, we offer a unique and rewarding experience that will help you achieve your goals and succeed in your career. Apply now to join our team and be a part of our journey to create growth and success for our clients, employees, and community.
Apply Now