**Experienced Customer Insights Senior Analyst – Driving Consumer Loyalty and Business Growth at blithequark**

Are you a customer-driven professional with a passion for understanding consumer behavior and driving business growth? Do you have a knack for analyzing complex data and presenting compelling insights to stakeholders? If so, we invite you to join blithequark as an Experienced Customer Insights Senior Analyst, where you will play a critical role in shaping our customer experience strategy and driving business success. **About blithequark** blithequark is a leading home improvement company that is dedicated to helping customers achieve their dreams of creating beautiful and functional living spaces. With a rich history of innovation and customer-centricity, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Customer Insights team, you will have the opportunity to work with a talented group of professionals who share your passion for customer understanding and business growth. **Key Responsibilities** As an Experienced Customer Insights Senior Analyst, you will be responsible for driving consumer loyalty by overseeing reviews, investigating information, and introducing significant experiences to partners. Your key responsibilities will include: * Working with the Sr. Director to develop and implement the Essential Customer Insights program, which includes planning, building, disseminating, and reporting on customer reviews to gather customer feedback * Collaborating with the Sr. Director to design and develop surveys that effectively capture customer feedback and experiences, while ensuring maximum reach and response rate * Analyzing customer feedback data and creating reports that provide actionable insights to the business, using your storytelling abilities to communicate the customer story to internal stakeholders * Presenting findings and recommendations to all levels of the organization, from frontline staff to senior leaders, using clear and engaging visuals and language to persuade and influence your audience * Proactively partnering across functions to ensure open communication and continuous relationship improvement by aligning on shared objectives * Continuously reviewing and enhancing the research process to ensure it remains relevant to business needs and provides valuable, actionable insights * Collaborating with vendors to obtain top-tier research methods **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * Bachelor's degree in business, marketing, or a related field * 3+ years of experience in market research or customer insights * Mastery of various quantitative and qualitative research methodologies * Ability to manage project timelines and deadlines that run concurrently * Strong analytical and decision-making skills * Comfortable communicating with customers directly * Hands-on experience with survey development and programming (e.g., survey plan and software) * Excellent written, oral, and presentation communication skills * Ability to learn research software and tools quickly * Experience with or ability to learn statistical/research software (e.g., SPSS, Medallia/Qualtrics) * Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel) **Preferred Qualifications** While not required, the following preferred qualifications would be beneficial for this role: * Ability to understand the situation in its entirety and relate insights across various assets * Experience with data visualization tools (e.g., Tableau, Power BI) **What We Offer** As an Experienced Customer Insights Senior Analyst at blithequark, you will enjoy a competitive salary range of $35-$40 per year, as well as a comprehensive benefits package that includes: * Health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment **How to Apply** If you are a motivated and customer-centric professional with a passion for driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you! **Join Our Team** At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. If you are a customer-driven professional who is passionate about driving business growth, we invite you to join our team and be a part of our mission to deliver exceptional customer experiences. Apply for this job