**Experienced Customer Experience Specialist - Rotating 2nd and 3rd Shift at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Experience Specialist, working a rotating 2nd and 3rd shift schedule. **About blithequark** blithequark is a privately held organization that has been committed to organic growth and innovation. With a strong focus on delivering the best technology possible to support our clients, we pride ourselves on our "White Glove" service model, which prioritizes the patient experience above all else. As a leader in our industry, we're dedicated to fostering a culture of excellence, collaboration, and continuous learning. **Job Summary** As a Customer Experience Specialist at blithequark, you will be responsible for providing exceptional customer service, resolving customer concerns, and ensuring seamless communication with our clients and internal teams. This is a remote opportunity that requires flexibility, adaptability, and a strong ability to work independently. If you're a customer service professional with a passion for delivering outstanding experiences, we encourage you to apply. **Work Schedule** * Rotating 2nd and 3rd shift schedule (every 2 weeks) * Saturday - 10:30pm - 7:00am (1st and 3rd week) or 2:30pm - 11:00pm (2nd and 4th week) * Sunday - off * Monday - off * Tuesday - 10:30am - 11:00pm (12 hours) or 10:30pm - 7:00am * Wednesday - 10:30pm - 7:00am (1st and 3rd week) or off (2nd and 4th week) * Thursday - off or 2:30pm - 11:00pm * Friday - 10:30am - 11:00pm (12 hours) or 10:30pm - 7:00am * 2-week training period at our Downers Grove, IL location **Key Responsibilities** * Manage incoming customer service phone calls and other customer requests * Create service requests and dispatch accordingly * Identify and resolve customer concerns in a professional and timely manner * Use web-based system tools such as OMS, Word, and Excel on a daily basis * Log all communication in work service requests * Interact with vendors, customers, and employees via phone, text, and emails * Escalate service calls when needed * Attach Field Service Reports to service requests in OMS * Audit reports from vendors and ensure all calls are logged in OMS * Follow through on resolution of any customer needs * Act as nighttime contact for drivers, providing scheduling and maintenance support * Handle inbound and outbound calls to 20-30 drivers nightly * Proactively monitor on-time pick-up and deliveries * Escalate problems to proper manager contacts as appropriate * Follow HIPAA regulations as it pertains to communication * Effectively communicate pertinent information to daytime contacts within multiple geographical regions * Hand off follow-ups to coworkers on the next shift * Order and cancel injectable doses * Enter helium readings into OMS **Essential Qualifications** * Customer service experience, preferably in a call center or scheduling environment * Strong ability to prioritize and multitask with attention to detail * Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail * Ability to articulate thoughts into clear and concise written and verbal communication * Strong written and verbal communication skills * Experience working on computers, using Excel, and other Microsoft Office applications **Preferred Qualifications** * Experience working in a healthcare or medical-related field * Familiarity with OMS, Word, and Excel * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in Microsoft Office applications **Career Growth Opportunities and Learning Benefits** * Opportunities for professional development and growth within the company * Access to training and development programs to enhance skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions * Opportunities for advancement and career growth **Work Environment and Company Culture** * Remote work opportunity with flexibility to work from home * Collaborative and supportive work environment * Opportunities for professional development and growth * Recognition and rewards for outstanding performance and contributions * Access to training and development programs to enhance skills and knowledge **Compensation, Perks, and Benefits** * Competitive salary * Travel allowance * Diverse blend of benefits, incentives, and business practices * Health, dental, and vision insurance * Company-paid dental (with applicable health plans) * 401k matching * Employee Assistance Program * Company-paid life insurance and voluntary supplemental life insurance * Company-paid short-term disability * Voluntary long-term disability options * Flex PTO and paid holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and professional development **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We offer a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotion, and termination. **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job