Experienced Customer Experience Specialist – Onsite Representative for Delivering Exceptional Support and Service Excellence
Introduction to arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence that spans the globe, our company is driven by a mission to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.
At arenaflex, we pride ourselves on our global scale and local presence, which allows us to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success. We believe in fostering an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
About the Role
We are seeking an experienced Customer Experience Specialist to join our team onsite at our Bristol, TN location. As a Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Key Responsibilities
Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
Provide customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues.
Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries.
Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems.
Escalate more technical product-related issues to the proper Product Support department and follow up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests, ensuring proper notation of customer problems or issues.
Update customer information and ensure accurate entry of contact information.
Meet standards of the job, such as quality standards, adherence to schedule, and average handle time.
Provide guidance and/or mentoring to less experienced associates.
Perform other related duties as assigned.
Essential Qualifications
To be successful in this role, you will need:
High School Diploma or equivalent
Be at least 18 years of age or older
Proven call center experience
Typing speed of 25 WPM
Proficiency in PC operation and navigation
Ability to work independently
Excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Preferred Qualifications
While not required, the following qualifications are preferred:
Prior experience in a customer-facing role
Knowledge of customer service software and technology
Experience working in a team environment
Strong problem-solving skills
Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Specialist, you will have access to:
Paid training and development programs
Opportunities for career advancement and professional growth
Mentorship and coaching from experienced professionals
A culture of continuous learning and improvement
Work Environment and Company Culture
arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the values of inclusion, diversity, and respect, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
As a member of our team, you can expect:
A collaborative and supportive work environment
Opportunities for socialization and team-building
A culture of recognition and reward for outstanding performance
Access to employee wellness and engagement programs
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
Paid training and development programs
Competitive wages
Full benefits, including medical, dental, vision, and 401k
Paid time off and holidays
Employee wellness and engagement programs
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and service excellence, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Specialist. At arenaflex, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. Apply now and take the first step towards a rewarding and challenging career with a global leader in digital business services.
Apply Now
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence that spans the globe, our company is driven by a mission to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.
At arenaflex, we pride ourselves on our global scale and local presence, which allows us to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success. We believe in fostering an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
About the Role
We are seeking an experienced Customer Experience Specialist to join our team onsite at our Bristol, TN location. As a Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Key Responsibilities
Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
Provide customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues.
Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries.
Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems.
Escalate more technical product-related issues to the proper Product Support department and follow up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests, ensuring proper notation of customer problems or issues.
Update customer information and ensure accurate entry of contact information.
Meet standards of the job, such as quality standards, adherence to schedule, and average handle time.
Provide guidance and/or mentoring to less experienced associates.
Perform other related duties as assigned.
Essential Qualifications
To be successful in this role, you will need:
High School Diploma or equivalent
Be at least 18 years of age or older
Proven call center experience
Typing speed of 25 WPM
Proficiency in PC operation and navigation
Ability to work independently
Excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Preferred Qualifications
While not required, the following qualifications are preferred:
Prior experience in a customer-facing role
Knowledge of customer service software and technology
Experience working in a team environment
Strong problem-solving skills
Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Specialist, you will have access to:
Paid training and development programs
Opportunities for career advancement and professional growth
Mentorship and coaching from experienced professionals
A culture of continuous learning and improvement
Work Environment and Company Culture
arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the values of inclusion, diversity, and respect, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
As a member of our team, you can expect:
A collaborative and supportive work environment
Opportunities for socialization and team-building
A culture of recognition and reward for outstanding performance
Access to employee wellness and engagement programs
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
Paid training and development programs
Competitive wages
Full benefits, including medical, dental, vision, and 401k
Paid time off and holidays
Employee wellness and engagement programs
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and service excellence, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Specialist. At arenaflex, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. Apply now and take the first step towards a rewarding and challenging career with a global leader in digital business services.
Apply Now