**Experienced Customer Experience Project Manager – Driving Magical Guest Experiences at blithequark**

Are you a seasoned project manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the esteemed Customer Experience team at blithequark, where magic happens every day. As a Customer Experience Project Manager, you will play a pivotal role in shaping the future of guest experiences at Walt Disney World Resort, driving innovation, and pushing the boundaries of what's possible. **About blithequark and the Customer Experience Team** blithequark is a renowned leader in the entertainment industry, famous for its world-class service and commitment to delivering unforgettable experiences to its guests. The Customer Experience organization at Walt Disney World Resort is dedicated to making planning a Disney vacation as seamless and intuitive as the destination itself. Our team is passionate about creating magical moments that leave a lasting impression on our guests. We're seeking a talented Customer Experience Project Manager to join our ranks and contribute to our mission of delivering exceptional guest experiences. **Key Responsibilities** As a Customer Experience Project Manager, you will be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. Your key responsibilities will include: * Supporting and implementing the Customer Experience roadmap, establishing and delivering on key achievements * Coordinating projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Working with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engaging with technology and digital professionals to represent Walt Disney World site Customer Experience priorities * Demonstrating deep expertise and constantly monitoring the pulse of the customer experience **Essential Qualifications & Skills** To succeed in this role, you will need to possess the following essential qualifications and skills: * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the Disney organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of Walt Disney World channels is a plus **Preferred Qualifications & Skills** While not essential, the following qualifications and skills would be highly desirable: * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working with customer experience technologies and platforms * Familiarity with data analytics and metrics-driven decision making * Strong communication and interpersonal skills **Career Growth Opportunities & Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Experience Project Manager, you will have access to a range of learning opportunities, including: * Regular training and development programs to enhance your project management and customer experience skills * Mentorship and coaching from experienced professionals in the field * Opportunities to work on high-profile projects and contribute to the development of new initiatives * Collaborative and dynamic work environment that fosters innovation and creativity **Work Environment & Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values: * Innovation: We encourage creativity and experimentation to drive innovation and growth. * Collaboration: We believe in working together to achieve common goals and deliver exceptional results. * Excellence: We strive for excellence in everything we do, from the quality of our products and services to the way we treat our guests and employees. * Integrity: We operate with integrity, honesty, and transparency in all our interactions. **Compensation, Perks, & Benefits** As a valued member of the blithequark team, you will be rewarded with a competitive compensation package, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to exclusive employee discounts and perks **Conclusion** If you're a motivated and experienced project manager with a passion for delivering exceptional customer experiences, we invite you to join the Customer Experience team at blithequark. As a Customer Experience Project Manager, you will have the opportunity to shape the future of guest experiences at Walt Disney World Resort, drive innovation, and contribute to the development of new initiatives. Apply now to take the first step towards a rewarding and challenging career with blithequark. Apply Now! Apply for this job