**Experienced Customer Experience Manager – Central/West Region**

Join arenaflex, a leading global provider of commercial solutions, as we continue to push the boundaries of human science and data science to make a significant impact in the life sciences industry. As a Customer Experience Manager, you will play a critical role in delivering valued omnichannel engagement solutions to key stakeholders in the Central/West region, driving growth, profitability, and customer experience for arenaflex's Synvisc and Synvisc One products. **About arenaflex** arenaflex is a global leader in the life sciences industry, providing advanced analytics, technology solutions, and clinical research services to help our customers create a healthier world. With a focus on delivering medical breakthroughs in the real world, we have the world's largest Commercial Sales & Medical Solutions (CSMS) organization, dedicated to the launch and marketing of pharmaceutical and medical products. Our agile teams are designed to be responsive to fast-changing customer needs, delivering the right solutions at the right place at the right time. **Key Responsibilities** As a Customer Experience Manager, you will be responsible for: * Growing 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail. * Managing existing contracts to ensure ordering in line with tier pricing structure. * Placing customer orders and directing customers to Specialty Distributor selling platforms. * Prospecting new business opportunities and creating new customer agreements. * Maintaining Account Map and Contact Tool and monitoring account performance. * Identifying and analyzing impediments to performance, including outside interference, and guiding teams towards solutions in a commercial environment, using digital and data analytics. * Utilizing innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions. **Essential Qualifications** * A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required. * Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required. * Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity. * History of successfully influencing customers using virtual tools and resources. * Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer. * Demonstrated ability to learn and apply technical and scientific product-related information. * Highly organized with strong account management skills. * Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities. * Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders. **Preferred Qualifications** * A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience. * Strong organizational skills with the ability to adapt to change in a fast-paced environment. **Technical Skills** * Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel). * Experience with Power BI and Veeva CRM. * Education: BA/BS Degree required. * Language Requirements: Fluency in English. * Physical Requirements: n/a. * Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary. **What's in it for you?** arenaflex offers a wide array of benefits to support our employees and their families, including: * Comprehensive benefit plan effective day one. * Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **Equal Employment Opportunities** arenaflex is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We believe in creating a diverse and inclusive work environment that values and respects the contributions of all employees. **COVID-19 Vaccination Status** arenaflex's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. **Apply Now** Seize this opportunity to make a significant impact in the life sciences industry. Apply now and take the first step towards a rewarding new role as a Customer Experience Manager at arenaflex. Apply for this job