**Experienced Customer Experience Manager – Benefits Consulting and Strategic Account Management**
At arenaflex, we're revolutionizing the employee benefits landscape by providing cutting-edge technology and services that empower companies to create a healthier workplace. As a Customer Experience Manager, you'll play a pivotal role in driving customer satisfaction and retention by delivering exceptional service experiences for our valued clients. If you're passionate about benefits consulting, strategic account management, and building strong relationships, we invite you to join our dynamic team and help shape the future of employee benefits.
**About arenaflex**
arenaflex is an innovative employee benefits broker and platform that's changing the way companies approach benefits. We're committed to providing technology and services that go beyond the norm, yet exactly what growing companies need. Our platform connects disparate systems across the benefits supply chain to deliver a seamless experience for employees, employers, and partners. arenaflex was founded in May 2019 and is headquartered in Stamford, CT, with offices in New York, NY, and Denver, CO. As a remote-first company, we offer the flexibility to work from anywhere while being part of a collaborative and dynamic team.
**The Role**
As a Customer Experience Manager, you'll be responsible for leading and delivering exceptional service experiences for an assigned book of business. You'll serve as the primary service relationship owner for assigned customers, providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. Reporting to the Senior Benefits Consultant, you'll have the opportunity to work with senior team members to deliver exceptional consulting services and experiences to arenaflex's customers.
**Key Responsibilities**
* Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
* Support execution of the annual customer account plan for all assigned customers.
* Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
* Lead customer open enrollment presentations.
* Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
* Stay updated on industry trends, best practices, and regulatory changes, and support education and enablement of customers regarding these developments.
* Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
* Maintain strong relationships with all customers, strategic partners, and internal arenaflex collaborators.
* Other duties as assigned.
**Requirements**
* 3 years of benefit account management experience supporting a benefit consulting team.
* Bachelor's degree or equivalent experience.
* Life & Health Producer's License.
* Working knowledge of MS Excel, Word, and PowerPoint.
**Nice to Have**
* Experience working with today's leading HR/Benefits technology platforms.
* Experience in both large- and small-group benefits consulting.
**Compensation and Benefits**
We offer a competitive salary range for this position, from USD80,000 to USD90,000 + 10% bonus annually, commensurate with experience and qualifications. In addition to salary, we provide a comprehensive benefits package, including flexible PTO, health insurance, retirement plans, and the option to work in a remote environment.
**Our Culture**
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. We're proud to be an Equal Employment Opportunity and Affirmative Action employer, and we welcome applications from candidates of all backgrounds.
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that's changing the employee benefits landscape.
* Work with a talented team of professionals who are passionate about delivering exceptional service experiences.
* Enjoy a comprehensive benefits package, including flexible PTO, health insurance, and retirement plans.
* Have the opportunity to work in a remote environment and enjoy a better work-life balance.
* Be part of a company that values diversity, equity, and inclusion.
If you're passionate about benefits consulting, strategic account management, and building strong relationships, we invite you to join our team and help shape the future of employee benefits. Apply now to become a part of arenaflex's dynamic team!
Apply Now
**About arenaflex**
arenaflex is an innovative employee benefits broker and platform that's changing the way companies approach benefits. We're committed to providing technology and services that go beyond the norm, yet exactly what growing companies need. Our platform connects disparate systems across the benefits supply chain to deliver a seamless experience for employees, employers, and partners. arenaflex was founded in May 2019 and is headquartered in Stamford, CT, with offices in New York, NY, and Denver, CO. As a remote-first company, we offer the flexibility to work from anywhere while being part of a collaborative and dynamic team.
**The Role**
As a Customer Experience Manager, you'll be responsible for leading and delivering exceptional service experiences for an assigned book of business. You'll serve as the primary service relationship owner for assigned customers, providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. Reporting to the Senior Benefits Consultant, you'll have the opportunity to work with senior team members to deliver exceptional consulting services and experiences to arenaflex's customers.
**Key Responsibilities**
* Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
* Support execution of the annual customer account plan for all assigned customers.
* Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
* Lead customer open enrollment presentations.
* Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
* Stay updated on industry trends, best practices, and regulatory changes, and support education and enablement of customers regarding these developments.
* Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
* Maintain strong relationships with all customers, strategic partners, and internal arenaflex collaborators.
* Other duties as assigned.
**Requirements**
* 3 years of benefit account management experience supporting a benefit consulting team.
* Bachelor's degree or equivalent experience.
* Life & Health Producer's License.
* Working knowledge of MS Excel, Word, and PowerPoint.
**Nice to Have**
* Experience working with today's leading HR/Benefits technology platforms.
* Experience in both large- and small-group benefits consulting.
**Compensation and Benefits**
We offer a competitive salary range for this position, from USD80,000 to USD90,000 + 10% bonus annually, commensurate with experience and qualifications. In addition to salary, we provide a comprehensive benefits package, including flexible PTO, health insurance, retirement plans, and the option to work in a remote environment.
**Our Culture**
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. We're proud to be an Equal Employment Opportunity and Affirmative Action employer, and we welcome applications from candidates of all backgrounds.
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that's changing the employee benefits landscape.
* Work with a talented team of professionals who are passionate about delivering exceptional service experiences.
* Enjoy a comprehensive benefits package, including flexible PTO, health insurance, and retirement plans.
* Have the opportunity to work in a remote environment and enjoy a better work-life balance.
* Be part of a company that values diversity, equity, and inclusion.
If you're passionate about benefits consulting, strategic account management, and building strong relationships, we invite you to join our team and help shape the future of employee benefits. Apply now to become a part of arenaflex's dynamic team!
Apply Now