Experienced Customer Experience (CX) Support Advocate - Remote - Delivering Exceptional Service in Mobile Education at Blithequark
Join the Blithequark Team: Where Customer Experience Meets Innovation in Mobile Education Blithequark is a pioneering mobile education platform dedicated to transforming the way we learn. We're on a mission to create engaging, interactive, and accessible educational experiences that make a lasting impact. As a leader in the industry, we're recognized as one of Austin's Best Places to Work in 2024, and we're looking for talented individuals like you to join our team. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic work environment, we want to hear from you! About the Role: Customer Experience (CX) Support Advocate As a Customer Experience (CX) Support Advocate at Blithequark, you will be the face of our company, providing top-notch support to our customers through various channels. You'll be working remotely and will have the flexibility to manage your schedule while ensuring that our customers receive the best possible experience. This is a unique opportunity to join a fast-paced, innovative company and make a real difference in the lives of our customers. Key Responsibilities: Deliver Exceptional Customer Service: Ensure that customer contacts are addressed, questions are answered, and quality standards are met for each interaction. First Call Resolution: Strive for first call resolution and a positive customer service experience through inbound and outbound calls, chats, and emails. Stay Informed and Improve: Stay informed on product updates, new tools, and departmental processes while seeking improvement opportunities to enhance customer experience. Accurate Documentation: Accurately document all customer interactions within the customer database to ensure seamless communication and issue resolution. Escalate Urgent Situations: Identify and escalate situations requiring urgent attention to the appropriate resources to ensure prompt resolution. What We Look for in a CX Support Advocate: Essential Qualifications: Customer Service Experience: Minimum of 1 year of customer service or relevant experience. Availability: Availability for weekend and/or evening work to accommodate our customers' needs. Communication Skills: Strong verbal and written communication skills, including proper grammar, to effectively interact with customers. Residency Requirement: Must reside in one of the specified locations: California, Colorado, Massachusetts, Mississippi, Nebraska, New Jersey, North Carolina, Texas, Utah, or Washington. Technical Skills: Ability to handle calls, chats, emails, and texts from students for 80% of the workday. Preferred Qualifications: Chat/Text Support Experience: Experience with chat/text support to provide seamless communication with customers. Bilingual Skills: Bilingual skills (additional pay differential may apply) to cater to a diverse customer base. Why Join Blithequark? Competitive Benefits and Perks: Competitive Total Rewards Package: Enjoy a competitive total rewards package, including base salary and potential bonuses. 401k Match: 401k match to help secure your financial future. Robust Medical, Dental, and Vision Benefits: Robust medical, dental, and vision benefits for you and your family. Generous Paid Time Off: Generous paid time off programs plus 19 paid holidays per year. Flexible Work Schedule: Flexible work schedule with the option to work remotely. Career Growth and Learning Opportunities: Recognized as a Best Place to Work: Blithequark is recognized as one of Austin's Best Places to Work in 2024. Opportunities for Growth: Opportunities for career growth and professional development in a dynamic and innovative industry. Collaborative Culture: Collaborative and supportive team environment that encourages learning and growth. Our Culture and Values: At Blithequark, we prioritize innovation, customer satisfaction, and teamwork. We believe in fostering a culture that encourages creativity, transparency, and open communication. Our team is passionate about making a difference in the lives of our customers, and we're committed to providing a work environment that is inclusive, supportive, and rewarding. How to Apply: If you're passionate about delivering exceptional customer experiences and are looking for a dynamic work environment, we want to hear from you! Please submit your application through our career page to join the Blithequark team as a Customer Experience (CX) Support Advocate. Don't miss this opportunity to be part of a pioneering mobile education platform and make a real difference in the lives of our customers. Apply now and start your journey with Blithequark! Apply for this job