**Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Growth**
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about shaping the future of customer experience. We're looking for a talented and driven Customer Experience Champion II to join our team and help us deliver exceptional service to our customers while driving growth and revenue.
**About arenaflex**
arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we're moving the world forward – and you can too.
**What You'll Be Doing**
As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You'll be the face of arenaflex, providing exceptional service to our customers while promoting and upselling our products and services.
**Key Responsibilities:**
* Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
* Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
* Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
* Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
* After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
**What We're Looking For**
* Bachelor's degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a track record of meeting or exceeding revenue goals
* Promote and provide solutions about arenaflex products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets
* Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
* The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
* Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided
**Even Better If You Have:**
* A degree
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
* Experience troubleshooting hardware, software, applications, network, and device issues
* Experience promoting and upselling products or services
**Home Office Requirements:**
* In this remote role, you'll work from home with occasional in-person meetings and training
* Home office must be located within the contiguous United States
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated quiet and private workspace
* arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
* The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Why Join arenaflex?**
* We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status
* At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
* We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best
* Check out our diversity and inclusion page to learn more
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities to work on exciting and challenging projects
**How to Apply:**
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values and celebrates diversity.
**Scheduled Weekly Hours:**
40
**Remote Work Arrangements:**
This is a remote role, and you'll work from home with occasional in-person meetings and training. You'll need to have a dedicated quiet and private workspace, and meet all home office requirements, including a minimum internet speed and a desk for the required equipment provided.
**Location:**
Temple Terrace, FL (7701 Telecom Pkwy)
**Apply Now:**
Apply Now
Apply Now
**About arenaflex**
arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we're moving the world forward – and you can too.
**What You'll Be Doing**
As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You'll be the face of arenaflex, providing exceptional service to our customers while promoting and upselling our products and services.
**Key Responsibilities:**
* Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
* Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
* Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
* Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
* After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
**What We're Looking For**
* Bachelor's degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a track record of meeting or exceeding revenue goals
* Promote and provide solutions about arenaflex products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets
* Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
* The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
* Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided
**Even Better If You Have:**
* A degree
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
* Experience troubleshooting hardware, software, applications, network, and device issues
* Experience promoting and upselling products or services
**Home Office Requirements:**
* In this remote role, you'll work from home with occasional in-person meetings and training
* Home office must be located within the contiguous United States
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated quiet and private workspace
* arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
* The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Why Join arenaflex?**
* We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status
* At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
* We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best
* Check out our diversity and inclusion page to learn more
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities to work on exciting and challenging projects
**How to Apply:**
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values and celebrates diversity.
**Scheduled Weekly Hours:**
40
**Remote Work Arrangements:**
This is a remote role, and you'll work from home with occasional in-person meetings and training. You'll need to have a dedicated quiet and private workspace, and meet all home office requirements, including a minimum internet speed and a desk for the required equipment provided.
**Location:**
Temple Terrace, FL (7701 Telecom Pkwy)
**Apply Now:**
Apply Now
Apply Now