**Experienced Customer Experience Banker - Broadview Hts. OH (Part Time 32-35 hours plus Full Time Benefits available)**
**Welcome to arenaflex, where we empower our colleagues to make a difference in the lives of our customers and our communities!**
At arenaflex, we're not just a bank - we're a team of dedicated professionals who are passionate about helping our customers achieve their financial goals. Our branch banking roles offer a welcoming and inclusive team environment where you'll have the opportunity to share your ideas and voice your opinions, directly impacting our customers, our bank, and our communities for the better.
As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You'll process customer transactions accurately and efficiently, providing exemplary customer service while educating customers on bank products, services, and technology.
**Key Responsibilities:**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products and consumer lending
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation
**Essential Qualifications:**
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Preferred Qualifications:**
* Experience in sales, customer service, and relationship management
* Knowledge of banking products and services
* Strong communication and presentation skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a team environment
* Proficiency in Microsoft Office and banking software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools
* Competitive compensation and benefits package
**Work Environment and Company Culture:**
* arenaflex is committed to creating a diverse and inclusive work environment
* We value our colleagues' opinions and ideas and encourage open communication
* We offer a flexible and supportive work environment that allows you to balance your work and personal life
* We're passionate about giving back to our communities and offer opportunities for volunteerism and community involvement
**Compensation, Perks, and Benefits:**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and telecommuting options
* Access to on-site fitness center and wellness programs
**How to Apply:**
If you're passionate about helping others and making a difference in your community, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice:**
arenaflex is a tobacco-free hiring practice and does not accept solicitation from third-party recruiters for any position.
Apply Now
At arenaflex, we're not just a bank - we're a team of dedicated professionals who are passionate about helping our customers achieve their financial goals. Our branch banking roles offer a welcoming and inclusive team environment where you'll have the opportunity to share your ideas and voice your opinions, directly impacting our customers, our bank, and our communities for the better.
As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You'll process customer transactions accurately and efficiently, providing exemplary customer service while educating customers on bank products, services, and technology.
**Key Responsibilities:**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products and consumer lending
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation
**Essential Qualifications:**
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Preferred Qualifications:**
* Experience in sales, customer service, and relationship management
* Knowledge of banking products and services
* Strong communication and presentation skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a team environment
* Proficiency in Microsoft Office and banking software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools
* Competitive compensation and benefits package
**Work Environment and Company Culture:**
* arenaflex is committed to creating a diverse and inclusive work environment
* We value our colleagues' opinions and ideas and encourage open communication
* We offer a flexible and supportive work environment that allows you to balance your work and personal life
* We're passionate about giving back to our communities and offer opportunities for volunteerism and community involvement
**Compensation, Perks, and Benefits:**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and telecommuting options
* Access to on-site fitness center and wellness programs
**How to Apply:**
If you're passionate about helping others and making a difference in your community, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice:**
arenaflex is a tobacco-free hiring practice and does not accept solicitation from third-party recruiters for any position.
Apply Now