**Experienced Customer Experience Associate (ET Hours) – Remote Support and Product Feedback**

Are you passionate about delivering exceptional customer experiences and passionate about empowering self-employed professionals to thrive? Do you have a knack for identifying patterns in customer conversations and bringing constructive feedback to product and engineering teams? If so, we invite you to join our dynamic Customer Experience team at blithequark, a rapidly growing fintech company revolutionizing the way self-employed individuals manage their businesses. **About blithequark** At blithequark, we're on a mission to provide self-employed professionals with the security and peace of mind that has historically only been possible at big corporations. Our innovative business bank account automates taxes and expense tracking, allowing our customers to focus on what they love – their business. With a growing team of passionate and resourceful individuals, we're committed to building a safety net for self-employment that's accessible, user-friendly, and empowering. **About this role** As a Customer Experience Associate at blithequark, you'll play a vital role in supporting our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. Our team is at the heart of what we do, and we're looking for kind, resourceful, and passionate individuals who share our vision of delivering exceptional customer experiences. **Key Responsibilities** * Support our customers via phone, chat, and email channels during blithequark's support business hours (Monday through Friday, 9am to 5pm ET) * Maintain our customer-facing Help Center alongside your teammates, creating and improving articles to ensure our customers have all the information they need before contacting support * Represent the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as blithequark continues to grow * Identify gaps in our internal processes on the CX team and help develop and implement improvements * Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering **Essential Qualifications** * 2+ years of experience providing outstanding customer support in a tech or startup environment * Experience with common customer experience platforms (e.g. Zendesk, Salesforce, Intercom, etc) * An aptitude for working with customers over the phone and keeping conversations productive * Comfort working remotely and experience working with distributed teams across different time zones * Excellent written and verbal communication skills, with a focus on empathy and problem-solving * An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams **Preferred Qualifications** * First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment * A basic understanding of banking, personal finance, and/or taxes **Skills and Competencies** * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in customer experience platforms and tools **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Experience Associate, you'll have the opportunity to: * Work closely with our product, engineering, and design teams to identify areas for improvement and implement changes * Develop and implement process improvements to enhance the customer experience * Collaborate with our marketing team to develop customer-facing content and campaigns * Participate in regular feedback and coaching sessions to ensure your growth and development **Work Environment and Company Culture** Blithequark is a remote-first company, and we're committed to creating a culture that's inclusive, supportive, and empowering. Our team members work from the comfort of their own homes, and we provide the tools and resources needed to succeed. We're a team of passionate and resourceful individuals who are dedicated to making a meaningful impact in the lives of self-employed professionals. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $30-$33 per hour (anticipated salary range) * Comprehensive benefits package, including 401K, FSA, and Commuter Benefits * Paid parental leave (16 weeks of flexible parental leave) * Health benefits (comprehensive medical, dental, and vision benefits) * Meaningful equity (industry-competitive equity to all employees) * Flexible vacation policy (vacations, appointments, mental health days) * Work anywhere (fully remote working) **How to Apply** If you're passionate about delivering exceptional customer experiences and empowering self-employed professionals to thrive, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About You** Blithequark is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others. If you're looking for a role where you'll have the opportunity to make a meaningful contribution and great impact, we would love to hear from you! Apply for this job