**Experienced Customer Experience Associate – Electric Vehicle Fleet Operations**

At arenaflex, we're revolutionizing the way fleet operators manage their electric vehicle (EV) fleets. As a pioneer in the EV software-defined vehicle era, we're building the fleet management platform that empowers operators to maximize efficiency and profitability without hardware modifications. Our mission is to become the default software layer for the electric vehicle era, and we're looking for a talented Customer Experience Associate to join our team. **About arenaflex** arenaflex is a high-growth startup that's changing the face of fleet operations. We're a team of passionate individuals who are deeply committed to making our products better. Our team members come from companies like Apple, Uber, Tesla, Stripe, Robinhood, and Yelp, and we're proud to be the first to officially integrate with Tesla's fleet API. With 5.7x growth in 2024 and a small team, we're looking for your help to accelerate further. **Our Culture** At arenaflex, we value innovation, collaboration, and customer satisfaction above all else. We're a startup that's rapidly scaling, and we're looking for someone who's excited about technology, eager to learn, and passionate about helping others succeed. Our work environment is fast-paced, dynamic, and rewarding, with exceptional visibility into all aspects of the business. **Role Overview** We're seeking an enthusiastic and detail-oriented Customer Experience Associate to be the voice of arenaflex to our customers. Reporting to our Head of Business Operations and working closely with our Customer Success Associate, you'll be the first line of support for fleet operators navigating the electric vehicle revolution. This is an ideal role for someone early in their career who's excited about technology and eager to learn the ins and outs of a high-growth startup. **Responsibilities** As a Customer Experience Associate, you'll be responsible for: * Serving as the first responder to customer support tickets, providing timely and helpful solutions while maintaining a friendly, professional tone. * Triage and prioritize issues effectively, escalating complex problems to the appropriate team members with clear context and customer impact assessment. * Owning and continuously improving our customer support documentation, including internal SOPs and external FAQs to enable self-service. * Handling administrative customer tasks, including Stripe account setup, payment dispute investigations, and basic vehicle onboarding requests. * Partnering with engineering and product teams to communicate customer needs and manage expectations on issue resolution timelines. * Participating in on-call rotation to ensure customers receive support when they need it most. * Tracking and maintaining SLA compliance while identifying patterns to prevent recurring issues. * Engaging directly with customers through written communication, phone, and video to build relationships and deeply understand their needs. **Qualifications** We don't believe in qualification checkboxes for candidates. These often cause great candidates to think they're not qualified. If you think you can help us scale our business, let's talk and see if we're a fit. **You might be a good fit if...** * You have exceptional written and verbal communication skills with a natural ability to explain technical concepts in simple terms. * You're genuinely excited about helping people and get satisfaction from turning frustrated customers into happy ones. * You're a fast learner who can quickly absorb product knowledge and troubleshoot issues independently. * You're detail-oriented and organized, able to juggle multiple customer conversations while maintaining quality. * You approach problems with curiosity and persistence, digging deep to find root causes rather than quick fixes. * You're excited about working at a startup where you'll wear many hats and directly impact the company's growth. * You're comfortable with ambiguity and can maintain a positive attitude even when dealing with challenging situations. * You're eager to use AI tools and automation to work smarter and scale your impact. * You have a passion for electric vehicles and the future of transportation. * You have high standards and a strong work ethic - you always bring your best and expect your colleagues to do the same. **Benefits** * Competitive salary & equity * Top-notch health, dental, & vision insurance * 401(k) retirement plan * All equipment provided by arenaflex * First EV purchase subsidy **What We Offer** At arenaflex, we offer a dynamic and rewarding work environment that's perfect for someone who's excited about technology and eager to learn. As a Customer Experience Associate, you'll have the opportunity to: * Work with a talented team of individuals who are passionate about making a difference in the electric vehicle industry. * Develop expertise in our product, the EV ecosystem, and fleet operations while honing your problem-solving and communication skills. * Directly impact the company's growth and visibility into all aspects of the business. * Enjoy a competitive salary and equity package, as well as top-notch health, dental, and vision insurance. * Participate in on-call rotation to ensure customers receive support when they need it most. * Engage directly with customers through written communication, phone, and video to build relationships and deeply understand their needs. **How to Apply** If you're a fast learner with a passion for helping others succeed and want to jumpstart your career in tech, we want to hear from you. Apply now to become a part of arenaflex's dynamic team and help us revolutionize the way fleet operators manage their electric vehicle fleets. Apply for this job