**Experienced Customer Experience Analyst – Delivering World-Class Shopping Experiences for blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Analyst. In this role, you will play a critical part in shaping the future of retail by helping us launch and refine innovative technologies that revolutionize the shopping experience. **About blithequark** blithequark is a leading innovator in the retail industry, dedicated to reducing the friction of traditional shopping experiences. Our cutting-edge solutions, such as automated check-out processes and Just Walk Out technology, are redefining the way customers interact with our stores. As a Customer Experience Analyst, you will be part of a talented team that is passionate about delivering world-class experiences to our customers. **Job Summary** We are seeking an experienced Customer Experience Analyst to join our team on a contract basis, providing services to blithequark via Allegis Global Solutions. As a Customer Experience Analyst, you will be responsible for evaluating the functionality and customer experience of new technologies, providing technical and CX feedback to development teams, and collecting customer feedback to quantify the impacts of new technologies. You will also be required to travel approximately 50% of the time domestically to visit customer sites and deploy new technology. **Key Responsibilities** * Evaluate the functionality and customer experience of new technologies, providing technical and CX feedback to development teams * Visit customer sites and deploy new technology, ensuring seamless integration and optimal customer experience * Collect customer feedback and quantify the impacts of new technologies, summarizing results in writing for presentation to development team leadership * Collaborate with cross-functional teams to deliver world-class shopping experiences, obsessing about our customers as much as we do * Analyze risk/reward tradeoffs and make decisions in an ambiguous and ever-changing environment, leveraging your expertise to drive business growth **Essential Qualifications** * A 4-year science/engineering degree from an accredited institution * Strong communication and data analysis skills, with the ability to distill complex information into actionable insights * Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering for customers in fast-paced environments * Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences * Strong analytical skills, with the ability to collect and analyze data to inform business decisions **Preferred Qualifications** * Bachelor's Degree in Engineering or a similar technical field, with a focus on project management or related disciplines * Scripting skills, with experience in languages such as Python or JavaScript * Formal coursework/training in project management, with a certification in Agile or Scrum methodologies **Contract Details** * Contract Length: 11 months * Location: Remote, with approximately 50% travel required domestically * Pay range: $38 - $42 per hour, depending on experience and qualifications **What We Offer** * A dynamic and supportive work environment, with opportunities for growth and development * A competitive salary and benefits package, including health insurance, retirement savings, and paid time off * A chance to work on cutting-edge technologies that are revolutionizing the retail industry * A team of passionate and dedicated professionals who are committed to delivering world-class experiences **How to Apply** If you are a motivated and customer-centric professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an affirmative action employer. We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law. Apply for this job