**Experienced Customer Experience Agent – Overnight Shift at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join the blithequark team as an Experienced Customer Experience Agent – Overnight Shift. As a key member of our Customer Experience team, you will play a vital role in driving user satisfaction and loyalty through process improvement, order management, and problem-solving. **About blithequark** blithequark is the largest livestream shopping platform in North America and Europe, revolutionizing the way people buy, sell, and discover the things they love. Our community-driven platform combines shopping, entertainment, and social interaction, creating a unique and engaging experience for our users. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces – together. **Our Mission** At blithequark, we're committed to empowering anyone to turn their passion into a business and bringing people together through commerce. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As an Equal Opportunity Employer, we value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. **The Role** As an Experienced Customer Experience Agent – Overnight Shift, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You will interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. Your key responsibilities will include: * Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience * Resolving all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner * Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users * Working with other departments to troubleshoot, research, and resolve open questions * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience **You** We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background: * Open to overnight shift from 8pm-5am PST * 2+ years of Support experience handling email and/or chat services * Weekend availability required * Understanding of E-commerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * Obsession with customers / being customer-first / serving customers * Proactive problem-solver and process-improver * Knowledge of Collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Health Insurance options including Medical, Dental, Vision * Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet * Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that encourages growth, innovation, and collaboration. Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact on our users' lives. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we invite you to join our team. **Apply Now** If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Agent – Overnight Shift role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job