**Experienced Customer Experience Advisor (Part-Time) – Remote Opportunity at arenaflex**
**Join arenaflex's dynamic team and become a part of our mission to revolutionize the eyewear industry with exceptional customer experiences. As a Customer Experience Advisor, you will be the face of arenaflex, providing top-notch support to our customers through various channels, including email and live chat. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to learn and grow with our company, we want to hear from you!**
**About arenaflex**
arenaflex is a pioneering eyewear company that's changing the way people see the world. Founded with a mission to inspire and impact the world with vision, purpose, and style, we're committed to reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
**What You'll Do**
As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service through various channels, including email and live chat. Your primary goal will be to provide a seamless and enjoyable experience for our customers, ensuring that they feel valued and supported throughout their journey with arenaflex. Some of your key responsibilities will include:
* Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is a creative and innovative problem solver who can adapt their tone and communication style depending on their audience. They're also a sensitive and skillful communicator who is eager to learn new technology systems and procedures. Some of the essential qualifications for this role include:
* A self-starter who takes ownership of (and pride in) their work
* A creative and innovative problem solver who continually thinks outside the box
* A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
* Eager to learn new technology systems and procedures
* Able to juggle many tasks at once while remaining extremely organized and attentive to detail
* Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
* Able to stay energized and motivated in a high-volume work environment with limited supervision
**Requirements**
To be successful in this role, you'll need to meet the following requirements:
* Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Available evenings and weekends, including during the holiday season
* Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit**
While not required, having customer service experience and experience working from home will be a definite plus in this role.
**About Our Company Culture**
At arenaflex, we're driven to create a workplace that's based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We believe in transparency and have laid out our values in our annual Impact Report and Racial Equity Strategy. We're committed to building a workplace that's filled with curious, kind folks who are passionate about making a difference in the world.
**Compensation and Benefits**
As a Customer Experience Advisor at arenaflex, you'll be compensated at a rate of $13.00 per hour. We also offer a range of benefits, including:
* A comprehensive onboarding program to ensure your success in the role
* Ongoing training and development opportunities to help you grow and advance in your career
* A dynamic and supportive work environment that's filled with passionate and like-minded individuals
* Opportunities to connect with your colleagues and make meaningful contributions to our company's mission and values
* A chance to be part of a company that's making a real difference in the world
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and innovative company, we want to hear from you! Please apply to this role through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and equitable, where all employees can bring their authentic selves and feel valued and supported.
Apply Now
**About arenaflex**
arenaflex is a pioneering eyewear company that's changing the way people see the world. Founded with a mission to inspire and impact the world with vision, purpose, and style, we're committed to reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
**What You'll Do**
As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service through various channels, including email and live chat. Your primary goal will be to provide a seamless and enjoyable experience for our customers, ensuring that they feel valued and supported throughout their journey with arenaflex. Some of your key responsibilities will include:
* Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is a creative and innovative problem solver who can adapt their tone and communication style depending on their audience. They're also a sensitive and skillful communicator who is eager to learn new technology systems and procedures. Some of the essential qualifications for this role include:
* A self-starter who takes ownership of (and pride in) their work
* A creative and innovative problem solver who continually thinks outside the box
* A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
* Eager to learn new technology systems and procedures
* Able to juggle many tasks at once while remaining extremely organized and attentive to detail
* Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
* Able to stay energized and motivated in a high-volume work environment with limited supervision
**Requirements**
To be successful in this role, you'll need to meet the following requirements:
* Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Available evenings and weekends, including during the holiday season
* Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit**
While not required, having customer service experience and experience working from home will be a definite plus in this role.
**About Our Company Culture**
At arenaflex, we're driven to create a workplace that's based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We believe in transparency and have laid out our values in our annual Impact Report and Racial Equity Strategy. We're committed to building a workplace that's filled with curious, kind folks who are passionate about making a difference in the world.
**Compensation and Benefits**
As a Customer Experience Advisor at arenaflex, you'll be compensated at a rate of $13.00 per hour. We also offer a range of benefits, including:
* A comprehensive onboarding program to ensure your success in the role
* Ongoing training and development opportunities to help you grow and advance in your career
* A dynamic and supportive work environment that's filled with passionate and like-minded individuals
* Opportunities to connect with your colleagues and make meaningful contributions to our company's mission and values
* A chance to be part of a company that's making a real difference in the world
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and innovative company, we want to hear from you! Please apply to this role through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and equitable, where all employees can bring their authentic selves and feel valued and supported.
Apply Now