Experienced Customer Engagement Specialist for Educational Support System - Part-time, 12-Month Contract Opportunity to Empower K-12 Students and Foster Academic Excellence

Welcome to blithequark: Empowering Education through Innovation At blithequark, we are driven by a mission to bridge the gap between what schools provide and what students need to succeed. As a leading educational support system (ESS) for K-12 schools across North America, we empower all students and maximize their lifetime potential through personalized learning. Our team of vetted and trained educators offers 1:1 online tutoring for any subject, at any time, ensuring that students receive the support they need to excel academically. Our History and Growth Founded in 2014 in Montreal, Canada, blithequark has experienced rapid growth, with a significant increase in annual recurring revenue (ARR) from $1 million in 2019 to $68 million in 2022. Today, we serve over 3 million students from more than 400 school districts across 40 US states and Canada, with headquarters in both Montreal and Las Vegas. Our platform integrates directly into a school district's existing IT infrastructure, leveraging technology to equip all students with personalized learning to maximize outcomes. Our Solutions Our ESS is comprised of three key solutions that allow each student to build a learning profile informed by data collected throughout their academic journey and augmented by the data of our growing network of learners across North America. These solutions include: Personalized Tutoring: 24/7 access to tutoring in any subject, anytime, from anywhere, with various communication features to ensure an experience that suits each student's preferred learning style. Practice Center: Practice tools that support in-class and at-home academic practice in engaging formats, focusing on students' zones of proximal development, including math, English, language, arts, and reading fluency. College and Career Readiness: Resources that prepare students for life after high school, including academic planning, college and career readiness tools, work-based learning, and micro-credentials, ensuring every student's education leads to a successful career outcome. The Opportunity We are seeking an experienced Customer Engagement Specialist to join our team on a part-time, 12-month contract basis. As a contracted member of our Professional Learning Team, you will play a vital role in promoting our brand and driving student adoption across district communities. You will facilitate engaging sessions, lead workshops, and nurture relationships with key stakeholders, including teachers and administrators, to create a network of blithequark champions. Key Responsibilities: Lead workshops and informational sessions to build excitement and spread blithequark brand awareness across district communities. Facilitate teacher enablement trainings to educate teachers and administrators about blithequark implementation at the classroom and site level. Grow and nurture relationships with key blithequark champions and teachers on the ground, providing them with the most up-to-date resources and support. Help expand our grassroots approach to experiential teacher education and district-wide engagement. Required Qualifications: Must live in the supported area/region within the identified geography (for this posting, must reside around west Los Angeles within California). Comfortable speaking in front of and engaging with large groups. 1-2 years of experience in a customer-facing role, preferably in education. Working knowledge of the K-12 education industry. Has a laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally). Proficient in using Twitter and staying current on social media platforms and trends. Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities. Must be high energy and able to build excitement with customers. A self-starter who loves a challenge and a strong team player who loves to collaborate. Preferred Qualifications: Experience leading professional development within a district. Experience leading virtual gamified events within a school district. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Engagement Specialist, you will have the opportunity to work with a dynamic and innovative team, developing your skills and expertise in the education industry. You will also have access to ongoing training and professional development opportunities, ensuring that you stay up-to-date with the latest trends and best practices in education. Work Environment and Company Culture Our work environment is fast-paced, collaborative, and inclusive, with a strong focus on excellence and innovation. We thrive when we collaborate with each other, using integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key, and we all strive to make an impact every day. Compensation, Perks, and Benefits We offer a competitive salary of $35/hour for your prep and facilitation time. You will also have the ability to keep all travel points for hotels booked for work-related travel, and mileage reimbursement may be available for applicable travel. As a member of our team, you will be part of a dynamic and innovative organization that is committed to making a positive impact in the lives of students and educators. Conclusion If you are a motivated and enthusiastic individual who is passionate about education and making a difference in the lives of students, we encourage you to apply for this exciting opportunity. As a Customer Engagement Specialist at blithequark, you will be part of a team that is dedicated to empowering students and fostering academic excellence. Join us in our mission to democratize education and provide equitable access to high-quality learning opportunities for all students. Apply for this job