Experienced Customer Education Manager – Remote Opportunity to Shape Customer Success at arenaflex

At arenaflex, we're dedicated to empowering our customers to achieve their goals through innovative solutions and exceptional support. As a key member of our Customer Support and Education team, the Customer Education Manager will play a pivotal role in shaping the customer education strategy for our organization and delivering impactful training content to customers. If you're passionate about education, customer success, and driving business growth, we invite you to join our dynamic team as a Customer Education Manager.About arenaflex arenaflex is a leading provider of cutting-edge solutions for businesses and organizations. Our platform is designed to help customers achieve their goals through innovative tools and exceptional support. As a customer-centric organization, we're committed to delivering exceptional experiences that drive customer satisfaction and loyalty. Our team is passionate about education, innovation, and customer success, and we're looking for like-minded individuals to join our ranks. Job Summary As a Customer Education Manager at arenaflex, you'll be responsible for developing and delivering product education and training content to customers that supports the successful adoption and growth of our platform.You'll work closely with our Support team to design, develop, and deliver interactive training content, including videos, in-app tutorials, webinars, and course modules. You'll also manage and expand our Knowledge Base and other channels of self-directed learning, ensuring that customers have access to the resources they need to succeed. Core Responsibilities * Independently design, develop, and deliver various forms of interactive training content that are digestible and engaging, including videos, in-app tutorials, webinars, and course modules.* Manage and expand arenaflex's Knowledge Base and other channels of self-directed learning. * Become a product expert with a deep understanding of how our platform functions and how customers can best utilize it to meet their goals. * Demonstrate the efficacy of various customer education initiatives through assessments, surveys, feedback, and defined success metrics that achieve customer satisfaction and engagement targets. * Seek and maintain knowledge of the latest trends in training and development and meaningfully contribute to overall customer education strategy.* Utilize and contribute content to the arenaflex Admin Community to support education initiatives. * Work in partnership with the Support team to organize and develop training resources that equip internal teams with the product knowledge necessary to excel in their functions. * Collaborate with Support team members to prioritize education content to reduce customer support ticket backlog and improve product adoption. * Field inbound customer and internal product queries as needed based on volume. Desired Skills & Experience * 3 years experience designing and executing customer education content and tactics that align to overall customer success strategies and goals in a B2B SaaS organization.* Demonstrated success partnering cross-functionally with Customer Success Managers, Services, Support, Marketing, and Product teams to identify knowledge gaps and inform overall strategy and education roadmap. * Exceptional verbal, written, and interpersonal skills including the ability to confidently lead one-to-many trainings for customers. * Self-starter who exhibits accountability and strong organizational skills with a proven ability to manage competing projects and priorities. * Experience in customer-facing roles in B2B organizations preferred.* Experience with Learning Management Systems (LMS) or building course material preferred. * Previous or current arenaflex platform experience and/or background in higher education or ed tech highly desirable. What We Offer * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Professional development and growth opportunities * Flexible remote work arrangement * Access to cutting-edge technology and tools * Collaborative and supportive work environment If you're passionate about customer education and success, and you're looking for a challenging and rewarding opportunity, we invite you to apply for the Customer Education Manager position at arenaflex.Please submit your resume, cover letter, and any relevant work samples to [[email protected]](mailto:[email protected]). We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]) or call us at 650-584-3400.```html At arenaflex, we're passionate about empowering our customers to achieve their goals through innovative solutions and exceptional support. As a Customer Education Manager, you'll play a pivotal role in shaping our customer education strategy and delivering impactful training content to customers. About arenaflex arenaflex is a leading provider of cutting-edge solutions for businesses and organizations. Our platform is designed to help customers achieve their goals through innovative tools and exceptional support.As a customer-centric organization, we're committed to delivering exceptional experiences that drive customer satisfaction and loyalty. Job Summary As a Customer Education Manager at arenaflex, you'll be responsible for developing and delivering product education and training content to customers that supports the successful adoption and growth of our platform. You'll work closely with our Support team to design, develop, and deliver interactive training content, including videos, in-app tutorials, webinars, and course modules.Core Responsibilities Independently design, develop, and deliver various forms of interactive training content that are digestible and engaging, including videos, in-app tutorials, webinars, and course modules. Manage and expand arenaflex's Knowledge Base and other channels of self-directed learning. Become a product expert with a deep understanding of how our platform functions and how customers can best utilize it to meet their goals. Demonstrate the efficacy of various customer education initiatives through assessments, surveys, feedback, and defined success metrics that achieve customer satisfaction and engagement targets.Seek and maintain knowledge of the latest trends in training and development and meaningfully contribute to overall customer education strategy. Utilize and contribute content to the arenaflex Admin Community to support education initiatives. Work in partnership with the Support team to organize and develop training resources that equip internal teams with the product knowledge necessary to excel in their functions. Collaborate with Support team members to prioritize education content to reduce customer support ticket backlog and improve product adoption.Field inbound customer and internal product queries as needed based on volume. Desired Skills & Experience 3 years experience designing and executing customer education content and tactics that align to overall customer success strategies and goals in a B2B SaaS organization. Demonstrated success partnering cross-functionally with Customer Success Managers, Services, Support, Marketing, and Product teams to identify knowledge gaps and inform overall strategy and education roadmap. Exceptional verbal, written, and interpersonal skills including the ability to confidently lead one-to-many trainings for customers.Self-starter who exhibits accountability and strong organizational skills with a proven ability to manage competing projects and priorities. Experience in customer-facing roles in B2B organizations preferred. Experience with Learning Management Systems (LMS) or building course material preferred. Previous or current arenaflex platform experience and/or background in higher education or ed tech highly desirable. What We Offer arenaflex offers a competitive salary and benefits package, opportunity to work with a dynamic and innovative team, professional development and growth opportunities, flexible remote work arrangement, access to cutting-edge technology and tools, and a collaborative and supportive work environment.If you're passionate about customer education and success, and you're looking for a challenging and rewarding opportunity, we invite you to apply for the Customer Education Manager position at arenaflex. Please submit your resume, cover letter, and any relevant work samples to [[email protected]](mailto:[email protected]). We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.If you require accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]) or call us at 650-584-3400. ```