**Experienced Customer Care Specialist – Remote Opportunity to Deliver Exceptional Service and Drive Business Growth**

At arenaflex, we're dedicated to making a positive impact on people's lives and the environment by providing innovative, on-demand filtered water solutions. As a Customer Care Specialist, you'll play a vital role in delivering world-class customer service, building strong relationships with clients, and driving business growth. If you're passionate about delivering exceptional service, have a customer-centric attitude, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of on-demand filtered water solutions, serving over 120,000 healthy and environmentally conscious customers across North America. Our mission is to eliminate the 500 million plastic bottles consumed each year, and we're committed to making a real difference in improving the health and wellness of consumers. With a strong presence in the market, arenaflex has grown from a small regional company to an international leader, with a successful NYSE public offering in 2016 and a strategic partnership with private equity-backed Culligan. **Our Values: The 5Cs** At arenaflex, we're guided by our core values, which are reflected in the 5Cs: 1. **Customers come first**: We prioritize our customers' needs and strive to deliver exceptional service. 2. **Commitment to Innovation**: We're dedicated to staying ahead of the curve, innovating, and improving our products and services. 3. **Courage to do what's right**: We take a stand for what's right, even when it's challenging, and always act with integrity. 4. **Consistently deliver exceptional results**: We set high standards for ourselves and strive to exceed them in everything we do. **Job Summary** As a Customer Care Specialist, you'll be responsible for delivering world-class customer service, processing service orders and complex billing requests, and communicating with other departments to resolve customer inquiries. You'll build and maintain business relationships with clients and internal customers, promoting customer loyalty and driving business growth. **Essential Functions** * Provide world-class customer service on every customer contact * Field customer inquiries via phone or through electronic inquiries * Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes * Handle and resolve customer complaints * Meet/Exceed all position key performance indicators/metrics (KPI's) * Excellent customer service and communication skills, including ability to listen to customers to understand issues and to be calm under pressure * Mentor and guide other members of the Customer Care team, when needed * Maintain regular and reliable attendance **Qualifications** * Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone) * Must be able to exhibit empathy and understanding over the phone and email * Must have a "customer-centric" attitude with an eagerness to provide world-class customer service * Ability to communicate clearly and professionally, both verbally and in written correspondence * Strong attention to detail * Flexibility to interact with changing customer types and exceed their needs; flexibility to ever-changing environment of work volume, schedule changes, etc. * Process Compliance: Follows all documented processes & department policies to provide customer support * Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook). Experience with salesforce.com is a plus **What We Offer** * Competitive hourly rate: $19 - $20 per hour * Salary, commission, benefits, and incentive awards * Opportunity to work with a dynamic team and contribute to driving business growth * Professional development and training opportunities * Flexible work environment with remote work options * Recognition and rewards for outstanding performance * A fun and supportive work culture that values employee well-being and satisfaction **About Our Company Culture** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are our greatest asset, and we're committed to providing opportunities for growth, development, and recognition. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind, and we're dedicated to providing equal opportunities in all aspects of employment, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. **Applicant Warning** Beware of fake job offers falsely claiming affiliation with our company. We never request banking details or other personally identifiable information during interviews. Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. Official emails are from our domain (@arenaflex.com). Verify offers through our official HR channels to safeguard your privacy and security. **Employee Referral Program** At arenaflex, we value our team members' contributions to our growing team and are excited to introduce the new arenaflex Talent Referral Program – an innovative initiative designed to recognize and reward your contributions. To learn more about this program, please click the following link: **How to Apply** If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity. Please click the following link to register your application: Apply Job! Apply for this job