**Experienced Customer Care Specialist – Delivering Exceptional Service and Support to Our Valued Customers at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Specialist. As a key member of our customer support team, you will play a critical role in providing top-notch service and support to our valued customers, ensuring their satisfaction and loyalty to our brand. **About blithequark** At blithequark, we are committed to pushing the boundaries of possibilities for our communities by delivering innovative and reliable fiber-rich internet connections to people's doorsteps. Our mission is to provide fast, secure, and affordable internet services that meet the growing needs of our customers. We believe that everyone deserves access to high-quality technology, regardless of their location or socioeconomic status. Our team is dedicated to building a culture of innovation, inclusivity, and excellence, where our employees have the flexibility, support, and resources to succeed in their careers. **Key Responsibilities** As a Customer Care Specialist at blithequark, you will be responsible for: * Supporting inbound service calls related to billing and technical support, ensuring that customers receive accurate and timely resolutions to their issues. * Processing payments, educating customers on their billing cycle, payment due dates, and the impact of non-pay status on their account. * Accurately educating customers on general charges to their account based on package and prorations when changes are made to the package. * Proactively reviewing customers' accounts and educating them on additional service options that can enhance their experience with blithequark. * Supporting all blithequark video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues. * Escalating any customer issues that may be indicative of larger network issues, ensuring that our technical teams are notified and can take prompt action to resolve the issue. * Performing all other related duties as assigned by management. **What You Will Need** To succeed in this role, you will need: * At least one year of customer service experience, with prior call center experience a plus. * A high school diploma or GED. * Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and solve practical issues. * Excellent written and verbal communication skills, including active listening skills and telephone etiquette. * Ability to effectively communicate complex technical support and billing information to customers. * Good analytical and problem-solving skills. * Great organizational and interpersonal skills. * Ability to maintain professionalism in challenging and/or changing situations. * Must be able to pass a background and drug test prior to employment. **Why Work at blithequark?** We offer a comprehensive benefits package, including: * Competitive compensation + annual bonus eligibility * Comprehensive benefits package, including medical, dental, vision, life, and 401(k) * Generous vacation and paid sick time + paid holidays and personal days * Professional development with an emphasis on internal promotion * Employee discounts on blithequark services, including internet * Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers! **Equal Employment Opportunity** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! **Note:** This job posting is subject to change based on the needs of blithequark. We reserve the right to modify or cancel this job posting at any time without notice. Apply for this job