Experienced Customer Care Representative – Weekend Shift – Phone, Chat, and Email Support

Join arenaflex, the fastest-growing online retailer in the Lighting Industry, as we continue to revolutionize the way people shop for lighting solutions. As a Customer Care Representative on our weekend shift, you will be at the forefront of delivering exceptional customer experiences, creating raving fans for arenaflex every single day. About arenaflex arenaflex is a dynamic and innovative company that prides itself on being different from the competition. We strive to "wow" everyone we contact in our daily business endeavors, making us a top choice for customers and employees alike.Our team-oriented, positive environment is full of friendly people who work hard to always move forward, but also know how to have fun. We're not just a company – we're a community that values creativity, flexibility, and a willingness to learn and grow. Why Join arenaflex? * Ranked as a top 5 place to work in the state of Pennsylvania * Recognized by Newsweek magazine as providing Best Customer Service in the country * Opportunity to work in a dynamic and innovative environment * Flexible scheduling with a 4-day weekend shift (Saturday, Sunday, Monday, and Tuesday) * Competitive hourly rate starting at $16.00, with a $1.00/hour increase after a 60-day provisional period, plus a quarterly bonus * Comprehensive benefits package, including: + 2 weeks paid time off per year + Paid holidays + Health, dental, vision, and life insurance + Retirement plan with employer matchJob Summary As a Customer Care Representative on our weekend shift, you will be responsible for providing exceptional customer service to arenaflex customers via phone, chat, and email.You will work independently to resolve unique problems, think outside the box to come up with new ideas, and collaborate with your team to achieve our goals. Key Responsibilities: * Respond to customer inquiries via phone, chat, and email in a timely and professional manner * Resolve customer complaints and issues in a fair and efficient manner * Provide product information and recommendations to customers * Collaborate with team members to achieve sales and customer satisfaction goals * Participate in ongoing training and development to improve customer service skills and product knowledge * Work independently to resolve unique problems and think outside the box to come up with new ideas * Maintain accurate records and reports as required EssentialQualifications: * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Strong product knowledge and ability to learn quickly * Ability to work in a fast-paced environment and adapt to changing priorities * Basic computer skills and familiarity with CRM software PreferredQualifications: * Experience working in a call center or retail environment * Knowledge of lighting products and industry trends * Experience with customer relationship management (CRM) software * Bilingual or multilingual skills Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to learn quickly and adapt to changing priorities * Basic computer skills and familiarity with CRM software * Strong product knowledge and ability to learn quickly * Ability to work in a fast-paced environment and maintain a positive attitudeCareer Growth Opportunities and LearningBenefits: * Ongoing training and development to improve customer service skills and product knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance Work Environment and Company Culture: * arenaflex provides a hybrid and remote work environment for qualified candidates * We will provide all necessary equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection * Our team is hard working, adventurous, ambitious, and we like to have fun!* We value creativity, flexibility, and a willingness to learn and grow : If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Compensation andBenefits: * Competitive hourly rate starting at $16.00, with a $1.00/hour increase after a 60-day provisional period, plus a quarterly bonus * Comprehensive benefits package, including: + 2 weeks paid time off per year + Paid holidays + Health, dental, vision, and life insurance + Retirement plan with employer match Equal Employment Opportunity: arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.