**Experienced Customer Care Representative I - Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading regional bank dedicated to providing financial solutions to individuals, families, and businesses in the Southeast. As a Customer Care Representative I at blithequark, you will be the face of our company, responsible for providing superior customer service to external and internal customers. You will be the subject matter expert, quickly earning trust and establishing rapport with customers to resolve their inquiries and concerns. Your exceptional communication skills, active listening, and problem-solving abilities will enable you to identify customer needs and provide personalized solutions. **About blithequark** blithequark has been a trusted financial partner for over 100 years, serving the Southeast region with a commitment to creating remarkable experiences and building meaningful relationships. Our team members share core values that make blithequark a great place to bank and a great place to work. We are proud to be a reflection of the communities we serve, and we strive to make a positive impact in every interaction. **Key Responsibilities** As a Customer Care Representative I, you will be responsible for: * Identifying and resolving customer inquiries using active listening, critical thinking, and probing skills for first call resolution * Answering inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer * Providing tier one digital banking support, including Multi-Factor Authentication unlock or delete, unlock customer's Online Banking profile, and assist customer with self-service password tool * Processing customer inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures * Promoting our virtual branch solutions to our customers by ensuring we meet or exceed their expectations * Meeting or exceeding the Customer Care Representative quality and productivity goals assigned by management * Ensuring the security of customer information and assisting with minimizing bank loss by performing customer authentication on each call received * Maintaining a working knowledge of PC skills, including the ability to troubleshoot common problems and navigate the internet, intranet, and between multiple systems * Providing support by performing additional duties and tasks as needed or assigned * Maintaining a positive, empathetic, and professional demeanor with customers at all times, regardless of the circumstances or stress level of the call center **Competencies** To succeed in this role, you will need to possess: * Strong knowledge of banking procedures * Patience, ability to remain calm even when customers are stressed or upset * Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely * Attentiveness, ability to listen to customers' concerns, identify the issues, and find a resolution **Qualifications, Education, and Certification Requirements** * Education: High School Diploma or equivalent * Experience: + Previous customer service (Inbound Call Center) experience + Experience in financial services + Strong computer skills and ability to navigate systems for quick resolution * Certifications/Specific Knowledge: + Excellent customer service skills, including verbal, listening, and problem-solving skills + Enthusiasm and high motivation with a strong work ethic and intense focus on results + Ability to work with confidential information, both internally and externally, in a professional manner + Ability to have flexible hours when necessary + Receptive to coaching and feedback + Desire to meet/exceed goals and solve problems while working in a fast-paced environment + Interpersonal skills to create a positive and effective work environment **Training Requirements/Classes** * Annual Regulatory Compliance Training * Successfully complete Customer Care New Hire Training **Physical Demands/Work Environment** * Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers * This position requires a large amount of time in front of a computer * blithequark reserves the right to modify its Remote Work Standards and Eligibility requirements at any time * blithequark reserves the right to suspend Remote Work privileges at any time **Telecommuting Requirements** * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Ability to keep all company sensitive documents secure (if applicable) * You agree that you will not provide child or adult care during hours of scheduled work **Telecommuting Technical Requirements** * A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only) * Must be able to directly connect to router/modem via Ethernet cable * Check your download speed using a speed test * To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer * blithequark reserves the right to request proof of internet provider, speed, and service package from the employee * Requirements are subject to change, as new systems and technology are delivered **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Comprehensive training and development programs * Access to cutting-edge technology and tools **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job