Experienced Customer Care Representative I – Hybrid Work Environment, Competitive Compensation, and Professional Growth Opportunities at blithequark

Introduction to blithequark blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy to over 700,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. With a strong commitment to being a responsive and engaging energy company, blithequark prides itself on its team of over 1,700 employees who strive to exceed customer expectations and make a positive impact on the communities they serve. As a company, blithequark values its employees and offers a comprehensive range of benefits to support their well-being, growth, and success. Job Summary As a Customer Care Representative I at blithequark, you will be the first point of contact for our customers, handling a variety of incoming phone calls while adhering to company policies, procedures, and Pennsylvania Utility Commission (PUC) rules and regulations. This role requires a proactive and solution-oriented approach, with the ability to work independently and efficiently in a fast-paced environment. If you are a customer-focused individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided to customers. Demonstrate a thorough understanding of policies and procedures to respond to customer calls, striving to reduce the need for supervisor callbacks. Participate in voluntary and mandatory training opportunities to enhance your skills and knowledge. Assist with floor training and/or shadowing opportunities when needed, contributing to the development of your colleagues. Complete special assignments as needed in a timely manner, demonstrating your ability to adapt to changing priorities. Maintain responsible time and attendance, ensuring that you are punctual and reliable in your role. Participate in mandatory and voluntary overtime as needed, demonstrating your flexibility and commitment to meeting customer needs. Essential Qualifications High School Diploma or equivalent required. Minimum of 1 year of experience in a customer service environment preferred. Intermediate proficiency in Microsoft Office Suite. High level capacity for multitasking independently and on a computer. Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation. Exceptional organizational and time-management skills, with the ability to prioritize tasks and manage your time effectively. Preferred Qualifications Experience with SAP CRM and ECC systems. Previous experience working for a utility company. Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with blithequark policies/procedures. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Care Representative I, you will have access to a range of training and development opportunities, including: Comprehensive training program to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback to support your continued growth and development. Opportunities for career progression, with the potential to move into more senior roles or specialize in a particular area. Annual performance reviews and merit increases, recognizing your contributions and achievements. Work Environment and Company Culture blithequark is a dynamic and supportive work environment that values its employees and recognizes the importance of work-life balance. As a Customer Care Representative I, you will have the opportunity to work in a hybrid environment, with a combination of office-based and remote work. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: Starting rate of $19.00 per hour. Trainee incentive up to $500 after successful completion of training. Additional incentives up to $250 per month for achieving or exceeding all scorecard metrics. Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, and 401(k) matched savings plan. Paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Care Representative I role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and supportive team. Apply now to take the first step in your career with blithequark and discover a workplace that values its employees and recognizes the importance of work-life balance. blithequark is an Equal Opportunity and Affirmative Action Employer, committed to creating a diverse and inclusive work environment that values and respects all employees. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a), and do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices. Apply for this job