Experienced Customer Care Professional - Consumer Product Services

At arenaflex, we're dedicated to delivering exceptional customer experiences that set the standard for the industry. As a Customer CareProfessional in our Consumer Product Services team, you'll be the face of our company, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, while learning what it means to continually set the standard for world-class, customer-first service. and Lead the Way At arenaflex, we believe that when you, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other.We're a company that sets the standard for customer-first service, and we're looking for talented individuals like you to help us achieve our goals. About arenaflex arenaflex is a company built on a powerful promise: to provide the world's best customer experience every day. We're a global leader in the industry, with a reputation for excellence and a commitment to innovation. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey.How Will You Make an Impact inThis Role? As a Customer CareProfessional in our Consumer Product Services team, you'll have the opportunity to make a real impact on our customers' lives. Here are some of the key responsibilities you'll be expected to fulfill: * Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy * Consult with customers to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of our products and services * Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales * Address general and account-specific customer inquiries; provide clear and concise information and update customer account information, as needed * Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations, and productivity targets Preferred Qualifications We're looking for talented individuals with a passion for delivering exceptional customer service and a commitment to building customer loyalty.Here are some of the preferred qualifications for this role: * Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication * Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices * Passion for consultative sales, recommending products or solutions tailored to each customer * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations * Ability to adapt communication style to a wide variety of personalities and situations * Commitment to implementing feedback as a means to achieving individual and team performance goals * Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy * Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day Additional Requirements In addition to the preferred qualifications, here are some of the additional requirements for this role: * Flexibility to work anytime between 6:00am-2:00am, including weekends * High school diploma or equivalent required; bachelor's degree preferred * Workplace flexibility: full-time, shift flexibility requirements * Location: SUNRISE, FLORIDACompensation and Benefits We offer a competitive compensation package, including: * Salary range: $20.00 to $21.65 hourly + bonus + benefits * Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Work Environment and Company Culture We're committed to creating a work environment that's inclusive, diverse, and supportive.Our company culture is built on a powerful promise: to provide the world's best customer experience every day. We're a team of passionate individuals who are dedicated to delivering exceptional service and making a real impact on our customers' lives. Equal Opportunity Employer arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.If you're a talented individual with a passion for delivering exceptional customer service, we encourage you to apply for this role. Please visit our website to learn more about our company culture and benefits, and to. ! For more information about arenaflex and our career opportunities, please visit our website. Browse Jobs