**Experienced Customer Care Coordinator – Part-time 24 hours/week**

Are you a customer-focused individual with a passion for delivering exceptional service in a dynamic healthcare environment? Do you thrive in a fast-paced setting where no two days are ever the same? If so, we invite you to join the team at blithequark as a part-time Customer Care Coordinator, working 24 hours a week. As a key member of our team, you will play a vital role in ensuring seamless patient referrals, maintaining accurate records, and providing top-notch customer service to our patients and their families. **About blithequark** At blithequark, we are dedicated to providing exceptional patient care and services that exceed our patients' expectations. Our team of compassionate and skilled professionals is committed to delivering high-quality care in a supportive and inclusive environment. As a part-time Customer Care Coordinator, you will be an integral part of our team, working closely with our clinical consultants, account managers, and other departments to ensure the successful processing of patient referrals. **Job Summary** As a Customer Care Coordinator, you will be responsible for completing and processing patient referrals, verifying patient information, and communicating with other departments as needed to ensure complete and accurate information. You will also be responsible for maintaining effective working relationships with internal referral sources, patients, and their families, and providing exceptional customer service through attitude, communication, and response to inquiries and problems. **Primary Duties** * Contributes to the achievement of established goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. * Provides exceptional customer service, representing blithequark in a positive and professional manner through attitude, communication, and response to inquiries and problems. * Supports community account managers and hospital-based clinical consultants in the coordination and/or outsourcing of home care referrals. * Receives and enters patient demographic, clinical, and insurance information from referral sources, verifying insurance or obtaining authorization as needed. * Verifies and documents Medicare Eligibility for homecare and creates billing sequence. * Communicates with internal referral sources, patients, and their families, providing feedback to clinical consultants and account managers when insurance verification indicates a potential problem. * Supports clinical operations as needed through additional workflow completion, coordination with schedulers, and other operational support team members. * Maintains effective working relationships with other departments and participates in multi-disciplinary quality and service improvement teams. * Participates in meetings and on committees, representing the department and agency in community outreach efforts. * Enhances growth and development through participation in educational programs and affiliations. * Maintains working knowledge of various technology and applications, including HomeCare HomeBase, Forcura, and other electronic systems. * Obtains verification of patient insurance, including use of online insurance information and outreach to patients and their families as needed. * Responsible for timely input of complete and accurate insurance information in payor fields in Home Care Home Base (HCHB). * Communicates with business development staff when insurance verification indicates an alert preventing the successful processing of the patient's insurance. * Maintains working knowledge of all contracted third-party payer requirements and the impact on verifying patient insurance, seeking authorizations, and acceptability of the payer for successful billing. * Monitors workflow and databases for outstanding referrals, verifications, authorization, or re-authorizations to ensure timely processing of patients for services and care, and billing. **Qualifications** * High school diploma or GED required. * Knowledge of medical terminology required. * Clerical/office experience, preferably in a healthcare setting required. * Insurance verification experience and/or medical claims experience preferred. * Proficiency in Microsoft Word, Excel, Outlook, and Internet Explorer. * Team player, strong interpersonal skills, including verbal and written communication. * Effective problem-solving skills and ability to work independently. **What We Offer** * Competitive hourly rate * Opportunities for professional growth and development * Collaborative and supportive work environment * Comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off and holidays * Access to ongoing education and training programs * Recognition and rewards for outstanding performance **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees. Our team is committed to delivering exceptional patient care and services, and we are dedicated to providing ongoing education and training to ensure our employees have the skills and knowledge they need to succeed. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service in a dynamic healthcare environment, we invite you to apply for the part-time Customer Care Coordinator position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide opportunities for professional growth and development for all employees. **Accommodation** blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application process, please contact [insert contact information] to discuss your needs. **Contact Information** For more information about the part-time Customer Care Coordinator position at blithequark, please contact [insert contact information]. We look forward to hearing from you! Apply for this job