**Experienced Customer Call Center Representative – Remote Position at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Experienced Customer Call Center Representative – Remote Position. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, resolving their queries, and exceeding their expectations. **About arenaflex** arenaflex is a leading provider of comprehensive waste management environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to create opportunities for our employees and their families. Our company culture is built on the values of being People First, Committed to Your Growth, Investing in You, a Family, Stable, and Always Working for a Sustainable Tomorrow. **Job Summary** As an Experienced Customer Call Center Representative, you will be responsible for handling inbound customer service calls related to various inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. You will work in a fast-paced, high-volume environment, utilizing multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. Your exceptional communication skills, active listening abilities, and de-escalation techniques will enable you to consistently provide an exceptional level of customer service. **Key Responsibilities** * Fields customer service inquiries and handles customer service transactions independently and proficiently * Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests * Uses authorized systems to gather information, provide information, and/or update customer records * Provides standard information and education regarding service options, charges, billing, and contracts * Demonstrates ownership of the customer issue by providing one call resolution * Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query * Serves as an advocate for customers with repeat issues by engaging the right department and people within arenaflex * Communicates concise and accurate information * Listens for and identifies opportunities to cross-sell additional products and services * Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information * Supports other service lines when required * Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives * Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals * Completes cross-training with Operations, Sales, and Billing **Qualifications** * Education: High school diploma or G.E.D (accredited) * Experience: One (1+) year of previous call center customer experience (in addition to education requirement) * Remote Work Requirements: + High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router * Certificates, Licenses, Registrations or Other Requirements: None required * Other Knowledge, Skills or Abilities Required: + Excellent verbal, written, and analytical skills + Computer skills - MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner **Work Environment** * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day * Required to exert physical effort in handling objects less than 30 pounds rarely * Normal setting for this job is: office setting **Compensation and Benefits** * Competitive salary range: $15.00 - 20.00 per hour * Benefits: + Medical, Dental, Vision, Life Insurance, and Short Term Disability + Stock Purchase Plan + Company match on 401K + Paid Vacation, Holidays, and Personal Days **Why Join arenaflex?** * Be part of a company that values its employees and provides opportunities for growth and development * Work in a dynamic and fast-paced environment with a team of dedicated professionals * Enjoy a competitive salary and benefits package * Contribute to a company that is committed to sustainability and environmental solutions **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. 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