**Experienced Customer Advocate I – Delivering Exceptional Member Experience at arenaflex**
At arenaflex, we believe that our employees are the driving force behind our success. As a purpose-driven company, we are committed to empowering our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking an experienced Customer Advocate I to join our team and contribute to delivering exceptional member experiences.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions to improve the health and well-being of our members. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a welcoming environment where our employees can thrive. With a strong focus on employee development and growth, we offer a range of opportunities for our employees to learn, grow, and advance in their careers.
**Job Summary**
As a Customer Advocate I, you will play a critical role in providing exceptional member experiences by responding to telephone and written inquiries in a prompt, accurate, and objective manner. You will work under supervision in a call center environment, conducting research and spending approximately 85% of your scheduled time on the phone according to business needs. If you are a customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner
* Conduct research to resolve member inquiries and provide solutions
* Spend approximately 85% of scheduled time on the phone according to business needs
* Use data entry and typing skills to accurately document member interactions
* Develop and maintain a strong understanding of arenaflex's products and services
* Collaborate with internal stakeholders to resolve complex member issues
* Participate in ongoing training and development to improve skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent
* 6 months of customer service experience or 6 months of experience in an office environment
* Data entry and/or typing experience
* Interpersonal, verbal, and written communication skills
* Analytical and organizational skills
* Independent decision-making skills
* Ability to spend approximately 90% of scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
**Preferred Qualifications**
* 9 months of customer service experience
* Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
* Knowledge of medical terminology and anatomy
* Proven ability to learn quickly and adapt to change
* Referral preference given to applicants able to take and meet testing criteria
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced call center environment
* Proficiency in data entry and typing
* Strong organizational and time management skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and a commitment to delivering exceptional member experiences
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Advocate I, you will have access to ongoing training and development programs, including:
* Ongoing training and coaching to improve skills and knowledge
* Opportunities for advancement to senior roles
* Participation in arenaflex's employee development program
* Access to arenaflex's learning management system, which offers a range of online courses and training programs
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to creating a welcoming and inclusive culture. As a Customer Advocate I, you will work in a call center environment that is designed to support your success. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace that is free from harassment and discrimination.
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes:
* Salary: $17.75 - $27.83 per hour
* Ongoing training and development opportunities
* Access to arenaflex's employee development program
* Participation in arenaflex's learning management system
* Opportunities for advancement to senior roles
* A range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**How to Apply**
If you are a customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity. To learn more about available benefits, please click [https://careers.arenaflex.com/totalrewards](https://careers.arenaflex.com/totalrewards). To apply, please visit [careers.arenaflex.com/job/abilene/customer-advocate-i/43046/79187215632](careers.arenaflex.com/job/abilene/customer-advocate-i/43046/79187215632).
Apply Now
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions to improve the health and well-being of our members. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a welcoming environment where our employees can thrive. With a strong focus on employee development and growth, we offer a range of opportunities for our employees to learn, grow, and advance in their careers.
**Job Summary**
As a Customer Advocate I, you will play a critical role in providing exceptional member experiences by responding to telephone and written inquiries in a prompt, accurate, and objective manner. You will work under supervision in a call center environment, conducting research and spending approximately 85% of your scheduled time on the phone according to business needs. If you are a customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner
* Conduct research to resolve member inquiries and provide solutions
* Spend approximately 85% of scheduled time on the phone according to business needs
* Use data entry and typing skills to accurately document member interactions
* Develop and maintain a strong understanding of arenaflex's products and services
* Collaborate with internal stakeholders to resolve complex member issues
* Participate in ongoing training and development to improve skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent
* 6 months of customer service experience or 6 months of experience in an office environment
* Data entry and/or typing experience
* Interpersonal, verbal, and written communication skills
* Analytical and organizational skills
* Independent decision-making skills
* Ability to spend approximately 90% of scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
**Preferred Qualifications**
* 9 months of customer service experience
* Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
* Knowledge of medical terminology and anatomy
* Proven ability to learn quickly and adapt to change
* Referral preference given to applicants able to take and meet testing criteria
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced call center environment
* Proficiency in data entry and typing
* Strong organizational and time management skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and a commitment to delivering exceptional member experiences
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Advocate I, you will have access to ongoing training and development programs, including:
* Ongoing training and coaching to improve skills and knowledge
* Opportunities for advancement to senior roles
* Participation in arenaflex's employee development program
* Access to arenaflex's learning management system, which offers a range of online courses and training programs
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to creating a welcoming and inclusive culture. As a Customer Advocate I, you will work in a call center environment that is designed to support your success. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace that is free from harassment and discrimination.
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes:
* Salary: $17.75 - $27.83 per hour
* Ongoing training and development opportunities
* Access to arenaflex's employee development program
* Participation in arenaflex's learning management system
* Opportunities for advancement to senior roles
* A range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**How to Apply**
If you are a customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity. To learn more about available benefits, please click [https://careers.arenaflex.com/totalrewards](https://careers.arenaflex.com/totalrewards). To apply, please visit [careers.arenaflex.com/job/abilene/customer-advocate-i/43046/79187215632](careers.arenaflex.com/job/abilene/customer-advocate-i/43046/79187215632).
Apply Now