Experienced Customer Account Support Specialist for Remote Collections and Account Management

Introduction to blithequark At blithequark, our mission is to empower hardworking individuals with quality services and innovative solutions, making a meaningful difference in their lives. With a rich history and an expansive presence across the Southeast, blithequark has emerged as one of the fastest-growing companies in the United States, specializing in auto leasing and finance. This remarkable growth has not only created new opportunities for our existing team members but has also opened doors for talented professionals to join our vibrant family. blithequark takes pride in its diverse and inclusive environment, where everyone has the chance to advance their career and thrive in a culture that values hard work, creativity, integrity, and a can-do spirit. Our Core Values At blithequark, we are deeply committed to our core values, which serve as the foundation of our business conduct. These values include: Integrity : We operate with transparency and honesty in all our interactions. Innovation : We foster a culture of creativity and innovation to stay ahead in the industry. Inclusion : We believe in diversity and ensure that everyone feels valued and included. Service : We are dedicated to providing exceptional service to our customers and stakeholders. Success : We strive for excellence in everything we do, aiming for continuous growth and success. Job Overview We are currently seeking a skilled Customer Account Support Specialist to join our team. As a collections professional, you will play a crucial role in servicing our large and growing portfolio. If you are an ambitious, results-oriented individual with a natural talent for communication and negotiation, we invite you to explore this opportunity. This position is 100% remote, offering the flexibility to work from anywhere, and requires availability for shift requirements between 8:00am – 7:00pm CST, Monday through Friday, and 8:00am – 12:00pm CST on Saturday. Key Responsibilities As a Customer Account Support Specialist at blithequark, your key responsibilities will include: Contacting customers to determine the reason for payment delinquency and negotiating payments. Handling accounts with speed and accuracy while maintaining professionalism and integrity. Confirming and/or negotiating payment arrangements, researching any discrepancies, and resolving issues efficiently. Completing phone calls to meet required performance standards and metrics, ensuring high-quality customer interactions. Maintaining established objectives for delinquency, repossessions, and net losses, and staying informed of changes in policies and procedures. Utilizing computerized systems for tracking, information gathering, and troubleshooting to ensure accurate and efficient account management. Documenting all accounts accurately, clearly, and concisely, noting the reason for delinquency and any follow-up actions required. Responding to customer inquiries with accurate information, professionalism, and integrity, providing exceptional customer service. Adhering to all state and federal laws in the handling of accounts, ensuring compliance and ethical practices. Essential Qualifications To succeed as a Customer Account Support Specialist at blithequark, you should possess: Excellent listening, oral, and written communication skills, with the ability to articulate complex information clearly and concisely. Attention to detail, with a focus on accuracy and quality in all aspects of your work. Professional phone etiquette, with a friendly, courteous, and patient demeanor in customer interactions. Good follow-up skills, with the ability to prioritize tasks and manage multiple accounts simultaneously. Persuasive negotiation skills, with the ability to negotiate payment arrangements and resolve issues effectively. Microsoft Windows and Internet-based applications experience, with basic typing and data entry skills. Ability to multi-task, work independently, and contribute to a team environment. Ability to work a five-day workweek, including some Saturdays, with flexibility to meet business needs. Preferred Qualifications While not required, the following qualifications are preferred: High School or Equivalent Required, with an Associate's Degree or Bachelor's Degree in business or a related field being advantageous. Prior experience in financial services or a similar industry, with a background in collections or account management. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Account Support Specialist, you will have access to: Comprehensive training programs to enhance your skills and knowledge in collections and account management. Ongoing coaching and feedback to support your professional development and career advancement. Opportunities for promotion and career growth within the company, with a focus on internal development and succession planning. A dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Work Environment and Company Culture blithequark offers a unique and supportive work environment that is built on our core values of integrity, innovation, inclusion, service, and success. As a remote team member, you will be part of a vibrant and diverse community that is passionate about making a difference in the lives of our customers. Our company culture is characterized by: A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members. A culture of innovation and creativity, with opportunities for experimentation and learning. A strong focus on customer satisfaction, with a dedication to providing exceptional service and support. A collaborative and supportive team environment, with regular communication and feedback. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a range of perks and benefits that include: A competitive salary and bonus structure, with opportunities for growth and development. Comprehensive health and wellness benefits, with access to medical, dental, and vision insurance. A 401(k) retirement savings plan, with company matching contributions. Paid time off and holidays, with a focus on work-life balance and flexibility. Opportunities for professional development and career advancement, with access to training and education programs. Conclusion If you are a motivated and results-oriented individual with a passion for customer service and account management, we invite you to join our team at blithequark. As a Customer Account Support Specialist, you will play a critical role in our collections team, working with customers to resolve payment issues and providing exceptional service and support. With a commitment to diversity, equity, and inclusion, and a focus on career growth and development, blithequark offers a unique and rewarding work environment that is built on our core values of integrity, innovation, inclusion, service, and success. Apply today to take the first step in your career journey with blithequark! Apply for this job