Experienced Corporate Travel Consultant – After Hours/Evening and Weekends for Domestic and International Travel Management
Introduction to ADTRAV Travel Management
ADTRAV Travel Management, a renowned leader in the travel industry, has been providing exceptional corporate, government, vacation, group, meetings, and incentive travel programs across the United States since 1977. With over four decades of experience, we have established ourselves as one of the top business travel management companies in the country, known for our commitment to excellence and customer satisfaction. As we continue to grow and expand our services, we are seeking a highly skilled and experienced Corporate Travel Consultant to join our team, working after hours, evenings, and weekends to provide top-notch travel management solutions to our clients.
Job Overview
In this critical role, you will be responsible for managing all aspects of travel for our clients, including booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through our GDS system. You will work closely with clients to understand their travel needs, provide expert advice, and ensure that all travel arrangements are made efficiently and effectively. As a Corporate Travel Consultant, you will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities
Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients, including sending quotes for international travel and understanding open skies and FAA rules
Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades, and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows to service travelers
Provide excellent customer service in every interaction with travelers, showing empathy and identifying and solving traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base, and participate in ongoing training to continuously build knowledge and skills
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
High school diploma or equivalent required
At least 2 years of experience booking domestic and international travel, with complex international travel experience being a plus
Experience using a GDS System, with Sabre being required and Amadeus being a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Knowledgeable of government travel requirements, visas, and passports
Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite (Outlook, Word, Excel)
Excellent English written and verbal communication skills
Excellent listening skills, with the ability to listen to and respond to the traveler's needs and clarify as needed
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
Previous experience working in a similar role, with a focus on corporate travel management
Knowledge of ADTRAV's industry and customer base
Experience working with multiple GDS systems
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
Strong attention to detail, with an emphasis on accuracy and quality
Highly self-motivated, with the ability to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
Able to present a professional and positive demeanor with internal and external customers/clients, and work cooperatively
Career Growth Opportunities and Learning Benefits
At ADTRAV, we are committed to the growth and development of our employees. As a Corporate Travel Consultant, you will have access to ongoing training and development opportunities, including:
Comprehensive training program to learn our GDS system and industry-specific software
Opportunities to attend industry conferences and events
Professional development workshops and webinars
Mentorship programs to help you advance in your career
Work Environment and Company Culture
At ADTRAV, we pride ourselves on our positive and supportive work environment. As a Corporate Travel Consultant, you will be working remotely, with the flexibility to manage your schedule and workload. You will be part of a dynamic team of travel professionals who are passionate about delivering exceptional customer service and travel management solutions.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
Base pay rate starting at $23/hour, with the potential for higher rates based on experience
Pay differentials for working evening, overnight, and weekend hours
Opportunities for quarterly bonuses based on meeting outlined KPIs
Comprehensive benefits package, including medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO
Conclusion
If you are a motivated and experienced travel professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Corporate Travel Consultant with ADTRAV, you will have the chance to work with a dynamic team, develop your skills and knowledge, and deliver exceptional travel management solutions to our clients. Don't miss out on this opportunity to take your career to the next level – apply today!
Apply Now
ADTRAV Travel Management, a renowned leader in the travel industry, has been providing exceptional corporate, government, vacation, group, meetings, and incentive travel programs across the United States since 1977. With over four decades of experience, we have established ourselves as one of the top business travel management companies in the country, known for our commitment to excellence and customer satisfaction. As we continue to grow and expand our services, we are seeking a highly skilled and experienced Corporate Travel Consultant to join our team, working after hours, evenings, and weekends to provide top-notch travel management solutions to our clients.
Job Overview
In this critical role, you will be responsible for managing all aspects of travel for our clients, including booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through our GDS system. You will work closely with clients to understand their travel needs, provide expert advice, and ensure that all travel arrangements are made efficiently and effectively. As a Corporate Travel Consultant, you will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities
Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients, including sending quotes for international travel and understanding open skies and FAA rules
Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades, and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows to service travelers
Provide excellent customer service in every interaction with travelers, showing empathy and identifying and solving traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base, and participate in ongoing training to continuously build knowledge and skills
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
High school diploma or equivalent required
At least 2 years of experience booking domestic and international travel, with complex international travel experience being a plus
Experience using a GDS System, with Sabre being required and Amadeus being a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Knowledgeable of government travel requirements, visas, and passports
Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite (Outlook, Word, Excel)
Excellent English written and verbal communication skills
Excellent listening skills, with the ability to listen to and respond to the traveler's needs and clarify as needed
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
Previous experience working in a similar role, with a focus on corporate travel management
Knowledge of ADTRAV's industry and customer base
Experience working with multiple GDS systems
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
Strong attention to detail, with an emphasis on accuracy and quality
Highly self-motivated, with the ability to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
Able to present a professional and positive demeanor with internal and external customers/clients, and work cooperatively
Career Growth Opportunities and Learning Benefits
At ADTRAV, we are committed to the growth and development of our employees. As a Corporate Travel Consultant, you will have access to ongoing training and development opportunities, including:
Comprehensive training program to learn our GDS system and industry-specific software
Opportunities to attend industry conferences and events
Professional development workshops and webinars
Mentorship programs to help you advance in your career
Work Environment and Company Culture
At ADTRAV, we pride ourselves on our positive and supportive work environment. As a Corporate Travel Consultant, you will be working remotely, with the flexibility to manage your schedule and workload. You will be part of a dynamic team of travel professionals who are passionate about delivering exceptional customer service and travel management solutions.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
Base pay rate starting at $23/hour, with the potential for higher rates based on experience
Pay differentials for working evening, overnight, and weekend hours
Opportunities for quarterly bonuses based on meeting outlined KPIs
Comprehensive benefits package, including medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO
Conclusion
If you are a motivated and experienced travel professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Corporate Travel Consultant with ADTRAV, you will have the chance to work with a dynamic team, develop your skills and knowledge, and deliver exceptional travel management solutions to our clients. Don't miss out on this opportunity to take your career to the next level – apply today!
Apply Now