Experienced Contract Customer Service Representative – Delivering Exceptional Support and Education to Healthcare Members at blithequark

Introduction to blithequark At blithequark, our mission is to revolutionize the healthcare economy by providing high-quality, affordable care for all. We achieve this by helping employers restructure their healthcare benefits to offer clear incentives and data-driven insights, directing employees to higher-quality, lower-cost healthcare providers. The result is better health outcomes for patients and rewards for doctors who practice well, rather than performing unnecessary procedures. Backed by top-tier venture capital firms, we are rapidly growing and expanding our team to make a meaningful impact in the healthcare industry. About the Role We are seeking a highly skilled and passionate Contract Customer Service Representative to join our team. As a member of our customer service team, you will engage with blithequark members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. Your primary focus will be on delivering exceptional support via phone, chat, and email, acting as the voice of blithequark and providing education and guidance to our members. Key Responsibilities Deliver amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit and find the right provider for their needs Follow documented best practices for handling member inquiries and suggest process improvements as you identify them Manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite Triage and escalate complex and urgent member care needs to ensure timely and effective resolution Retail a detail-oriented working knowledge of employer health benefits and insurance to provide accurate and helpful support to our members Relay member feedback to leadership teams to improve blithequark's solution and drive continuous improvement Candidate Profile To succeed in this role, you should have a passion for helping people solve their problems with the ability to think creatively and empathetically. You should also have experience working in a customer-facing environment, demonstrating your ability to stay calm under pressure and provide excellent written and verbal communication skills. A high level of process-orientation, digital organization, and resourcefulness are essential, as well as a desire to work in a rapidly evolving startup environment and be part of our mission to improve the healthcare system. Essential Qualifications A passion for helping people solve their problems with the ability to think creatively and empathetically Experience working in a customer-facing environment with demonstrated experience staying calm under pressure Excellent written and verbal communication skills A high level of process-orientation, digital organization, and resourcefulness A desire to work in a rapidly evolving startup environment and be part of our mission to improve the healthcare system Preferred Qualifications A bachelor's degree is preferred but not required Experience working in the healthcare industry or a related field Familiarity with customer service software and tools, such as Zendesk and G Suite A quiet and distraction-free work environment with a reliable internet connection (ability to hardwire if needed strongly preferred) Skills and Competencies To excel in this role, you should possess strong communication and interpersonal skills, with the ability to build rapport with our members and provide empathetic support. You should also be highly organized and able to manage multiple tasks and priorities effectively, with a strong attention to detail and ability to retain complex information. Additionally, you should be proactive and resourceful, with a desire to continuously learn and improve your skills and knowledge. Key Skills Strong communication and interpersonal skills Highly organized and able to manage multiple tasks and priorities effectively Strong attention to detail and ability to retain complex information Proactive and resourceful, with a desire to continuously learn and improve skills and knowledge Career Growth and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Contract Customer Service Representative, you will have the chance to learn and develop new skills, with opportunities for professional development and advancement within the company. You will also be part of a dynamic and rapidly evolving startup environment, with the chance to make a meaningful impact in the healthcare industry. Work Environment and Company Culture At blithequark, we value diversity and inclusivity, and we are proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We are committed to providing a supportive and inclusive work environment, with a culture that values creativity, innovation, and collaboration. Compensation and Benefits The non-negotiable salary range for this position is $17-19/hour, depending on qualifications, skills, and applicable laws. As a Contract Customer Service Representative at blithequark, you will also have access to a range of benefits, including opportunities for professional development and advancement, a dynamic and supportive work environment, and the chance to make a meaningful impact in the healthcare industry. Conclusion If you are a passionate and skilled customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Contract Customer Service Representative, you will have the chance to make a meaningful impact in the healthcare industry, while developing your skills and knowledge in a dynamic and rapidly evolving startup environment. Don't miss out on this opportunity to join our team and be part of our mission to improve the healthcare system. Apply today! Apply for this job