**Experienced Consultant Streaming Support - Customer Service Representative (Remote) at blithequark**

Are you passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues? Do you enjoy working with people and have a love for movies, TV shows, and animated stories? If so, we invite you to join our dynamic team at blithequark as a Consultant Streaming Support - Customer Service Representative. As a key member of our remote team, you will play a vital role in supporting customers of one of our esteemed clients, a global giant in the streaming media and entertainment industry. **About blithequark** blithequark is a digital transformation company that has been making digital processes feel more human for our customers for over 35 years. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as a Great Place to Work in the US. **Job Description** As a Consultant Streaming Support - Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients' customers, troubleshooting technical issues related to streaming services, and promoting our clients' products and services. You will be working remotely, and we will provide you with all the necessary equipment and training to excel in this role. **Key Responsibilities:** * Provide exceptional customer service to our clients' customers via phone, email, and chat * Troubleshoot technical issues related to streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc. * Promote our clients' products and services to customers, highlighting their features and benefits * Work collaboratively with our team to resolve customer issues and improve customer satisfaction * Meet or exceed performance metrics, including first call resolution, average handle time, and customer satisfaction * Participate in ongoing training and development to improve technical skills and product knowledge **What We Offer:** * Competitive hourly rate and paid training * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off * Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy * Promote from within opportunities – 80% of our frontline leaders began their careers at blithequark as reps * EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark **Qualifications:** * Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience * Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. * Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) * Technical support experience * Strong problem-diagnosis and problem-solving skills * Multi-tasking skills, with the ability to use several applications simultaneously * Experience working with CRM applications (preferred) **Requirements for Remote Work:** * Excellent Internet connectivity: * Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! * Wireless and/or satellite Internet Service Providers are not compatible with our systems. **Why Join blithequark?** * We offer a dynamic and supportive work environment that encourages growth and development * We provide ongoing training and development opportunities to improve technical skills and product knowledge * We offer competitive compensation and benefits packages * We promote from within, with 80% of our frontline leaders beginning their careers at blithequark as reps * We prioritize work-life balance, with exciting vacation benefits and a Global Flexible Benefits Policy **How to Apply:** If you are a motivated and customer-focused individual with a passion for streaming and technical support, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Administrative EEO Record:** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. Periodic reports are made to the government on the following information, and the completion of the Administrative EEO record is optional. **Apply Now:** Apply Job! Apply for this job