**Experienced Community and Customer Success Manager, Education – Remote**

Are you a dynamic and driven professional with a passion for education and customer success? Do you have a knack for building strong relationships and creating engaging experiences? We're seeking a talented Community and Customer Success Manager to join our team at blithequark, a leading creative platform for music creators. As a key member of our Business Development team, you'll play a crucial role in shaping the future of blithequark by exploring new markets, negotiating deals, and fostering relationships that create long-term value. **About blithequark** blithequark is a producers' playground, delivering music creators the tools they need to bring their ideas to life. With a massive, industry-leading catalog of licensed samples, paired with powerful AI, and access to affordable plugins and DAWs, blithequark kicks sound discovery, inspiration, and creative output into overdrive. Our shared success depends on our ability to support one another, work well together, and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that's thrown at us. **Our Culture** At blithequark, we value collaboration, accountability, and unity within our organization. We're a remote-first company, with colleagues showing up from across the US and the UK. To keep us working well as a team, we have regular communication, including Town Halls, departmental all-hands, and get-togethers. When you join blithequark, you join a network of colleagues, peers, and collaborators who are passionate about creating a better music-making experience for all. **The Role** As our Community and Customer Success Manager, Education, you'll be responsible for finding and ensuring our education customers achieve their goals and maximize the value of blithequark. This role will build a community to drive new customers, guide customers through the onboarding process, develop engaging curricular content, and lead educational activations to empower our educators and students. You'll be in charge of our feedback cycle, gathering feedback and learnings, maintaining self-serve resources, providing valuable insights to drive continuous product improvement, and identifying opportunities for growing blithequark's adoption in the classroom to contribute to the overall revenue growth of the Education program and Company. **Key Responsibilities** * Customer Concierge: Guide new customers through the onboarding process, ensuring they understand how to use the product, address initial questions, monitor customer metrics, and identify growth opportunities based on their evolving needs and usage. * Curricular Content Creation: Develop and design engaging educational materials and content such as lesson plans, tutorials, instructional videos, and promotional content to support customer education and highlight features. * Training Facilitation: Lead training sessions, workshops, or webinars to educate customers on product features, best practices, and advanced usage, while integrating sales pitches appropriately. * Community Building: Connect with customers through thoughtful conversations to discover ways to foster relationships and create a sense of community. Develop personalized strategies that contribute to both their satisfaction and revenue growth. * Feedback and Learnings: Gather and analyze customer feedback on the product, training materials, and overall experience to use these insights to enhance our content and support, as well as to discover new opportunities for sales or product improvements. * Education Resource: Create and maintain a knowledge base, FAQs, and self-help resources that support customer self-service, while integrating promo information to drive awareness of additional features or services. * Insights Reporting: Track and report on customer engagement metrics, training effectiveness, content engagement, and sales performance. Share insights and suggestions to improve customer support, content strategies, and overall efforts. **Travel Expectations** As a key part of your role, you'll have the opportunity to travel to various campus events, educational activations, and community-building engagements. This travel is crucial for building strong relationships with our education partners, supporting on-site training, and facilitating workshops that empower educators and students alike. **Requirements** * 6+ years of work experience * 3+ years experience working in EdTech and/or community building with students, teachers, and educators * Ability to build and maintain customer relationships * Ability to understand customer needs, struggles, and desires and apply pragmatic solutions * Ability to manage multiple customer accounts concurrently * Experience and comfortability working within a CRM tool * Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom * Well-versed in music production or have a love for creator culture * Able to foster strong, positive working relationships with team members and cross-functional partners **Nice to Haves** Do you have other creative passions? We want you to apply those skills! Whether it be motion design, photography, illustration—you name it, we want it. **Compensation and Benefits** The national pay range for this role is $78,750 - $90,000. Individual compensation will be commensurate with the candidate's experience. We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and a generous PTO policy. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **How to Apply** If you're a motivated and creative professional with a passion for education and customer success, we want to hear from you! Apply now to join our team at blithequark and help shape the future of music creation. Apply for this job