**Experienced Client Customer Service Support Representative – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to improving health and improving lives through our innovative solutions and services. Our Revenue Cycle Management Division is seeking a highly motivated and customer-centric Client Customer Service Support Representative to join our team. If you're passionate about delivering exceptional customer experiences and motivated to work with a customer-centric team in an innovative company, then arenaflex is the perfect place for you! **About arenaflex** arenaflex is a leading healthcare company that's committed to providing cutting-edge solutions and services to improve patient outcomes and enhance the healthcare experience. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey. As a Client Customer Service Support Representative, you'll be part of a dynamic team that's dedicated to delivering world-class customer experiences and driving business growth. **Job Description** As a Client Customer Service Support Representative, you'll play a critical role in ensuring that all client needs are addressed accurately and efficiently. You'll work with physician offices, hospital laboratories, patients, and internal customers to resolve denied claims, provide product education, and handle a wide variety of questions. Your primary objective will be to deliver a world-class customer experience that exceeds our clients' expectations. **Key Responsibilities** * Follow approved SOPs to update and provide necessary information to resolve denied claims * Continuous evaluation of current policies and SOPs and give recommendations for process improvements * Handle sensitive information in a confidential manner * Reading and understanding of explanation of benefits or correspondence * Document all activity made to a claim * Communicate via telephone with a physician, insurance company, and patients * Utilize tools to verify eligibility, claim status, and/or to obtain better billing information * Collaborate with internal teams to resolve complex customer issues * Provide product education and training to clients and internal stakeholders * Analyze customer feedback and make recommendations for process improvements **Requirements** * High School Diploma or equivalent * REMOTE WORK: + Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus * Technical Requirements: + Internet download speed of at least 50 megabytes per second + No satellite internet + Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port **Why Join arenaflex?** * Work from home opportunity! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401k and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Pay Range** The pay range for this position is $15.25 - $21.00. **Application Window** The application window closes on 8/3/2024. **Schedule** Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST **Benefits** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union, or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **For more information about how we collect and store your personal data, please see our Privacy Statement** Apply Job! Apply for this job