**Experienced Client / Customer Service Representative – Delivering Exceptional Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Client / Customer Service Representative to join our team. As a Client / Customer Service Representative at blithequark, you will be the face of our company, providing top-notch service to our customers and patients. You will be responsible for creating a distinctive and delightful customer experience, engaging with customers, and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. **Customer Experience** * Engage with customers and patients by greeting them and offering assistance with products and services * Resolve customer issues and answer questions to ensure a positive customer experience * Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience * Utilize interpersonal habits and Walgreen service traits to provide exceptional customer service, including: + Offering help proactively + Identifying needs + Servicing until satisfied **Operations** * Provide customers with courteous, friendly, fast, and efficient service * Register customer purchases on assigned cash register, collect cash, and distribute change as requested * Keep counters and shelves clean and well-merchandised, take inventory, and maintain records * Check in and price merchandise as required or as directed by store manager or communicated by the shift leader * Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including: + Utilizing pharmacy systems to enter patient and drug information + Ensuring information is entered correctly + Filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs + Verifying medicine is correct + Checking for possible interactions + Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program **Pharmacy Support** * Assist and support Pharmacy Department on inventory management activities, such as: + Ordering + Unpacking + Checking and storing shipment of pharmaceuticals * Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs * Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) **Visual Merchandising** * Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise * Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures * Restock outs using the first in, first out method **Photo Services** * Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine * Suggestively sell promotional photo products **Web Pick-up** * Assume web pick-up responsibilities, including: + Monitoring orders in Picture Care Plus + Filling orders (pick items) + Delivering orders to customers as they arrive at store **Training & Personal Development** * Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration * Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits * Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success **Requirements** * High school diploma or equivalent required; PTCB certification a plus * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and analytical skills * Ability to lift up to 25 pounds and stand for long periods * Availability to work a variety of shifts, including evenings and weekends If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. Apply for this job