**Experienced Claims Customer Service Representative – Medical Documentation and Billing Expert**

At blithequark, we're committed to delivering exceptional customer service and innovative solutions in the ever-evolving healthcare industry. As a dedicated and detail-oriented Claims Customer Service Representative, you'll play a vital role in ensuring our clients receive accurate and efficient service while navigating the complexities of medical documentation and billing. If you're passionate about delivering outstanding customer experiences and possess a strong understanding of medical terminology, coding, and insurance verification processes, we encourage you to join our team. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare providers and patients alike with cutting-edge technology and exceptional customer service. Our team is comprised of passionate professionals who share a common goal: to revolutionize the healthcare industry through collaboration, innovation, and a commitment to excellence. As a Claims Customer Service Representative at blithequark, you'll be part of a dynamic team that values diversity, inclusivity, and continuous learning. **Key Responsibilities** As a Claims Customer Service Representative, you'll be responsible for: * Responding promptly to customer inquiries via phone or written correspondence, providing accurate information regarding services and procedures. * Assisting with insurance verification processes, ensuring all necessary documentation is complete and accurate. * Maintaining organized filing systems for medical records and documentation. * Collaborating with healthcare providers and insureds regarding claims status and additional documentation that may be required. * Utilizing financial software to manage patient accounts and track payments. * Ensuring that all medical documentation is accurate and up-to-date in accordance with company policies. * Working closely with team members to improve customer service processes and enhance overall client satisfaction. **Requirements** To succeed in this role, you'll need: * Previous call center experience in a healthcare or insurance setting (preferably). * Strong organizational skills with the ability to manage multiple tasks efficiently. * Familiarity with medical terminology and documentation practices. * Knowledge of medical billing processes, including ICD coding, CPT coding, state and federal regulations, and financial software applications. * Ability to maintain confidentiality and handle sensitive information appropriately. * Excellent communication skills with a focus on customer service excellence. **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Bachelor's degree in a related field (e.g., healthcare administration, business, or communications). * Certification in medical billing or coding (e.g., CPC, CMC, or CCS). * Experience with electronic health records (EHRs) and practice management systems (PMS). **Skills and Competencies** To excel in this role, you'll need: * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong attention to detail and organizational skills. * Proficiency in Microsoft Office and Google Suite. * Familiarity with financial software applications (e.g., Epic, Cerner, or Meditech). **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Claims Customer Service Representative, you'll have access to: * Ongoing training and professional development opportunities. * Mentorship programs to support your career growth. * Opportunities for advancement within the company. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values: * Diversity, equity, and inclusion. * Continuous learning and professional development. * Collaboration and teamwork. * Innovation and creativity. * Work-life balance and employee well-being. **Compensation, Perks, and Benefits** As a Claims Customer Service Representative at blithequark, you'll enjoy: * Competitive hourly rate ($17.00 per hour). * 401(k) retirement plan with company match. * Employee assistance program (EAP). * Health insurance. * Life insurance. * Paid time off. * Vision insurance. * Work-from-home flexibility. **How to Apply** If you're passionate about delivering exceptional customer service and possess a strong understanding of medical terminology, coding, and insurance verification processes, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Question(s)** * How many years of Health Insurance Claims Customer Service experience do you have? **Education** * High school or equivalent (preferred). **Shift Availability** * Day Shift (preferred). **Work Location** * Remote. Don't miss this opportunity to join our dynamic team at blithequark. Apply today and take the first step towards a rewarding career in healthcare customer service! Apply for this job