**Experienced Chat Support Specialist – Virtual Customer Service Representative**

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative businesses, we're committed to putting our customers first and empowering our people to solve problems without asking permission. We're owned by KKR, one of the world's largest and most successful private equity investment companies, and we've built a legendary culture that's award-winning and pioneering. **Why You Want This Job** At arenaflex, we believe that ordering and obtaining contact lenses should be simple and affordable. Our rockstar agents have a reputation for going above and beyond to WOW our customers, and we're looking for talented individuals to join our team. As a Chat Support Specialist, you'll be part of a dynamic and fast-paced environment where you'll have the opportunity to make a real difference in people's lives. You'll be empowered to make decisions, solve problems, and provide top-notch customer service that exceeds our customers' expectations. **Job Details** * **Start Date:** September 30, 2024 * **Work Arrangement:** Remote work from approved states * **Training:** Three weeks (10AM – 5 PM MST, M-F) * **Full-time (40 hours per week)** * **Shifts available:** Between 5 AM – 11 PM MST * **Starting base pay:** $15.00 per hour + bonus potential of up to $6/hr * **Required weekend shift** **Why You'll Love Us** * **Monthly performance bonuses** for those who qualify * **Ownership of your development** with support from leaders dedicated to fostering growth * **Bi-annual performance reviews** * **A safe, respectful, and inclusive work environment** * **Opportunities for career growth and advancement** * **Competitive compensation and benefits package** **What You'll Do** * **Answer 2-3 incoming chats** using LiveEngage (LivePerson) platform * **Consult customers** on enhancing the value of their contact lens purchase * **Proactively communicate and engage** with your manager and team members to be successful in a virtual work environment * **Provide top-notch customer service** in a fast-paced, dynamic environment * **Identify and resolve problems** in a way that creates a positive customer experience, with empowerment to make decisions in the moment * **Maintain high performance metrics** including revenue per call, quality, availability, and dependability * **Live our company values:** Big Hearted, Unconventional, Tenacious, Better Together **What You'll Need** * **High school diploma or equivalent experience** * **2-3 years minimum customer service experience** * **Great typing skills** (at least 40 words per minute) and technical proficiency * **Reliable internet connection** and speeds of 20 mbps download and 10 mbps upload, or better * **A private, dedicated workplace**, free from interruption or distraction that promotes confidentiality * **Positive, driven, and solution-oriented mentality** * **Ability to show up to work on time** and work your scheduled shift **Perks** * **Amazing medical, dental, and vision coverage** * **401(k) match** * **Free eye exams** for your immediate family and dependents * **Deep discounts** on contact lenses, glasses lenses, and glasses frames * **Tuition reimbursement** for eligible courses **Approved Remote Working Locations (Permanent Residence):** * Arizona * Florida * Idaho * Nevada * North Carolina * Texas * Utah * Virginia **We Are an Equal Opportunity Employer** We value diversity at arenaflex and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! Apply now to become a part of our amazing team at arenaflex. Apply Job! Apply for this job