**Experienced Chat Operations Officer – Mobile Apps ID-2240 – arenaflex Store**

Join the team behind the #1 Astrology app on AppStore with over 20 million downloads and over 80,000 5-star reviews. arenaflex is a fast-growing mobile apps start-up established in London, dedicated to developing high-value mobile apps that users will be willing to purchase and use over time. Our mission is to improve and encourage a balanced and happier lifestyle by providing insights and learnings with a fun and friendly approach. We are looking for a highly skilled and experienced Chat Operations Officer to assist us in leading and developing the chat operations team for our Astrology chat platform, which allows us to connect trained operators to our clients via real-time chat. You will know how to match supply and demand for a live business and help us grow globally. You will also help us create a memorable experience for our customers all the while providing them with the best experience possible. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the mobile apps industry. Our team is passionate about creating high-quality apps that meet the needs of our users. We are committed to providing exceptional customer service and support, and we are looking for a talented and experienced Chat Operations Officer to join our team. **Responsibilities** As a Chat Operations Officer at arenaflex, you will be responsible for: * Serving thousands of daily messages and ensuring that our customers receive the best possible experience * Supervising the recruiting, hiring, and managing of a remote/office team (TBD) * Developing conversation scripts and implementing them through our chat-bots * Providing guidance and support to our chat operators * Managing our live chat platform, including assisting in recruiting, hiring, and managing a remote team * Developing and implementing continuous customer experience and service across the board * Building and matching supply and demand with a live, 24/7 business **Skillset Required** To be successful in this role, you will need to have: * Experience in expanding and growing a team in digital operations on a global scale * Experience in consumer-facing customer experience and service role is essential * A good understanding of astrology is an advantage along with a keen interest in the products and services in the world of astrology (if you feel like a good fit – don’t worry about the knowledge as we could provide you with the training) * A technical and analytics-driven operations leader **About You** We are looking for a passionate, articulate, and engaging individual who is a team player used to the culture of sharing and engaging. You should have a get-it-done mindset, be self-sufficient but comfortable taking guidance, and have the ability to learn, think on your feet, and adapt quickly in a startup environment. **What We Offer** arenaflex offers a range of benefits and perks, including: * Remuneration TBD, based on the interview * Performance-based bonuses * A perfect work environment in a fast-growing, young, dynamic international company **How To Apply** If you’re excited by the idea of seeing yourself in this role at arenaflex, please complete the Screening Form with your CV and a cover letter that best expresses your interest and unique qualifications. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that is revolutionizing the mobile apps industry. Our team is passionate about creating high-quality apps that meet the needs of our users. We are committed to providing exceptional customer service and support, and we are looking for a talented and experienced Chat Operations Officer to join our team. Our company culture is built on the following values: * Innovation: We are always looking for new and innovative ways to improve our apps and services. * Customer Focus: We are committed to providing exceptional customer service and support. * Collaboration: We believe in the power of teamwork and collaboration to achieve our goals. * Continuous Learning: We are committed to continuous learning and professional development. **Career Growth Opportunities and Learning Benefits** arenaflex offers a range of career growth opportunities and learning benefits, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and career growth * A dynamic and supportive work environment **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Remuneration TBD, based on the interview * Performance-based bonuses * A range of benefits and perks, including health insurance, retirement plans, and paid time off. **Conclusion** If you are a motivated and experienced individual who is passionate about customer service and operations, we encourage you to apply for this exciting opportunity. arenaflex is a dynamic and innovative company that is revolutionizing the mobile apps industry, and we are looking for talented and experienced individuals to join our team. 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