**Experienced Cargo Agent (Customer Service Representative) - Boston Hub**

At arenaflex, we're dedicated to revolutionizing the way we transport cargo, and we're looking for talented individuals to join our team as Cargo Agents. As a Cargo Agent, you'll be the face of arenaflex, interacting directly with customers to ensure seamless cargo transportation. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we want to hear from you. **Overview and Key Responsibilities** As a Cargo Agent at arenaflex, you'll play a vital role in our mission to transport cargo on time, every time, safely. Your primary responsibilities will include: * Providing exceptional customer service to customers face-to-face and over the phone * Managing cargo operations, including receiving, processing, and dispatching cargo * Maintaining accurate records and reports to ensure efficient cargo transportation * Collaborating with colleagues to resolve customer issues and concerns * Adhering to safety protocols and procedures to ensure a safe working environment * Participating in ongoing training and development to enhance your skills and knowledge **Benefits and Perks to Help You Keep Climbing** At arenaflex, we're committed to creating a culture that values our employees and supports their growth and well-being. As a Cargo Agent, you'll enjoy a range of benefits and perks, including: * Competitive salary and regular pay increases * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave * 401(k) with generous company contributions up to 9% * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful as a Cargo Agent at arenaflex, you'll need to possess the following minimum qualifications: * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Have a valid driver's license * Possess basic digital literacy * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE **What Will Give You a Competitive Edge** While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge: * Previous cargo freight and warehouse operations experience * Typing/computer skills **Work Environment and Company Culture** As a Cargo Agent at arenaflex, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer service. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're committed to creating a workplace that values diversity, inclusion, and employee growth and development. **How to Apply** If you're passionate about delivering exceptional customer service and advancing your career, we want to hear from you. Apply now to become a Cargo Agent at arenaflex and join our team of dedicated professionals who are shaping the future of cargo transportation. Apply Now! Apply for this job