**Experienced Business Customer Support Representative - Remote (Footprint) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Business Customer Support Representative - Remote (Footprint). As a key member of our customer-facing team, you will be the voice of blithequark for our business customers, providing top-notch support and guidance on our cutting-edge fiber optic communication services. **About blithequark** At blithequark, we are the nation's largest independently owned 100% Fiber Optic company, founded in the Midwest. Our mission is to fuel the passions of our customers and employees alike by providing innovative, customer-focused solutions that transform the way we live and work. With a presence in over 250 cities across 16 states, we are proud to be a Top Diversity Employer, recognized by Diversity Jobs in 2022. Our commitment to growth, talent development, and advancement opportunities sets us apart as a leader in the Telecomm industry. **Job Summary** As a Business Customer Support Representative - Remote (Footprint), you will be responsible for providing exceptional customer service to our business customers, addressing their inquiries, and resolving issues related to billing, services, and products. You will be the face of blithequark, ensuring that our customers receive the highest level of support and satisfaction. This is a customer service-focused position that requires strong verbal communication skills, time management skills, and the ability to work efficiently and effectively in a fast-paced, high-volume call center environment. **Key Responsibilities** * Answer business customer/client requests or inquiries concerning services and products, and report problem areas. * Utilize various systems and tools to assist and service customers. * Maintain up-to-date working knowledge of all company products, services, and promotions. * Make system recommendations based on customers' equipment specifications in accordance with customer needs. * Determine customer billing issues and provide solutions based on customer inquiries. * All other duties as assigned. **Essential Job Functions** * Answering business customer/client requests or inquiries concerning services and products and reporting problem areas. * Utilizing various systems and tools to assist and service customers. * Maintaining up-to-date working knowledge of all company products, services, and promotions. * Making system recommendations based on customers' equipment specifications in accordance with customer needs. * Determining customer billing issues and providing solutions based on customer inquiries. * All other duties as assigned. **Qualifications and Requirements** * High school Diploma or GED required; associate degree preferred. * At least 1+ year of related experience in a high-volume call center environment. * Must be detail-oriented with a strong ability to follow procedures. * Solid problem-solving skills with excellent verbal and written communication skills required. * Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies. **What We Offer** * A full benefits package, including Health, Vision, Dental, with competitive pay and aggressive 401k match up to 6%. * An opportunity to fuel your passions and put your brand on paper, leaving your mark on the Telecomm industry as we continue to grow rapidly! * A dynamic and supportive work environment that encourages growth, talent development, and advancement opportunities. * A chance to be part of a Top Diversity Employer, recognized by Diversity Jobs in 2022. **Work Environment and Company Culture** At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming, inclusive, and respectful of all employees. Our company culture is built on the principles of customer focus, innovation, and teamwork. We believe in growing our talent, offering career paths, advancement opportunities, and skill development. **Compensation, Perks, and Benefits** * Competitive pay and benefits package, including Health, Vision, Dental, and 401k match up to 6%. * Opportunities for career growth and advancement. * A dynamic and supportive work environment that encourages teamwork and collaboration. * A chance to be part of a Top Diversity Employer, recognized by Diversity Jobs in 2022. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Business Customer Support Representative - Remote (Footprint) position at blithequark. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. Apply for this job