**Experienced Business (B2B) Customer Service Support Representative (REMOTE) – Wireless Industry Expert**
At arenaflex, we're on a mission to revolutionize the wireless industry by providing exceptional customer experiences. As a Business (B2B) Customer Service Support Representative, you'll play a vital role in helping us achieve this goal. Join our team of talented, interactive, innovative, and responsible individuals who are passionate about making a difference in the lives of our business customers.
**About arenaflex**
arenaflex is a leading provider of wireless solutions, dedicated to delivering innovative products and services that meet the evolving needs of businesses. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients, empowering them to succeed in an ever-changing market.
**Job Summary**
As a Business (B2B) Customer Service Support Representative, you'll be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You'll act as a liaison between customers, business representatives, and our support paths to resolve credit, customer service, and billing concerns. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Confer with businesses by telephone and email to provide information about products and services
* Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
* Process service requests through appropriate arenaflex channels to facilitate timely reconciliation
* Ensure correct authorization is received, recorded, and saved on all requests
* Conduct account analysis and reviews and proposals
* Follow up with businesses to document their experience with service
* Contact businesses to align with arenaflex B2B representatives for optimal care
* Daily use of Word, Excel, Salesforce, and spreadsheets
* Extensive and accurate typing required
**Essential Qualifications**
* High School diploma or equivalent experience required
* Proficient in Microsoft Office and basic computer skills
* Experience with face-to-face or telephone sales preferred
* Experience with customer service over the phone preferred
**Preferred Qualifications**
* Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
* Attention to detail: Taking responsibility for a thorough and detailed method of working
* Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
* Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
* Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
* Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
**What We Offer**
* Base Pay of $18/hr
* Health, Vision, and Dental Insurance
* 401k matching
* Health and Wellness Program
* Discount on arenaflex services
* Employee Assistance Program
* Onsite gym and walking trail
**Schedule**
This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a Business (B2B) Customer Service Support Representative, you'll have the opportunity to:
* Work with a talented team of individuals who are passionate about making a difference in the lives of our business customers
* Develop your skills and knowledge in a dynamic and fast-paced industry
* Enjoy a comprehensive benefits package, including health, vision, and dental insurance, 401k matching, and more
* Take advantage of our Health and Wellness Program, Employee Assistance Program, and onsite gym and walking trail
* Enjoy a flexible schedule and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**About arenaflex**
arenaflex is a leading provider of wireless solutions, dedicated to delivering innovative products and services that meet the evolving needs of businesses. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients, empowering them to succeed in an ever-changing market.
**Job Summary**
As a Business (B2B) Customer Service Support Representative, you'll be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You'll act as a liaison between customers, business representatives, and our support paths to resolve credit, customer service, and billing concerns. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Confer with businesses by telephone and email to provide information about products and services
* Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
* Process service requests through appropriate arenaflex channels to facilitate timely reconciliation
* Ensure correct authorization is received, recorded, and saved on all requests
* Conduct account analysis and reviews and proposals
* Follow up with businesses to document their experience with service
* Contact businesses to align with arenaflex B2B representatives for optimal care
* Daily use of Word, Excel, Salesforce, and spreadsheets
* Extensive and accurate typing required
**Essential Qualifications**
* High School diploma or equivalent experience required
* Proficient in Microsoft Office and basic computer skills
* Experience with face-to-face or telephone sales preferred
* Experience with customer service over the phone preferred
**Preferred Qualifications**
* Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
* Attention to detail: Taking responsibility for a thorough and detailed method of working
* Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
* Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
* Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
* Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
**What We Offer**
* Base Pay of $18/hr
* Health, Vision, and Dental Insurance
* 401k matching
* Health and Wellness Program
* Discount on arenaflex services
* Employee Assistance Program
* Onsite gym and walking trail
**Schedule**
This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a Business (B2B) Customer Service Support Representative, you'll have the opportunity to:
* Work with a talented team of individuals who are passionate about making a difference in the lives of our business customers
* Develop your skills and knowledge in a dynamic and fast-paced industry
* Enjoy a comprehensive benefits package, including health, vision, and dental insurance, 401k matching, and more
* Take advantage of our Health and Wellness Program, Employee Assistance Program, and onsite gym and walking trail
* Enjoy a flexible schedule and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!