**Experienced Bilingual Vietnamese Customer Support Specialist - ON SITE (Chesterfield, MO)**

At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, BlinkRx and Quick Save, are transforming the way patients access critical medications, and we're looking for a talented Bilingual Vietnamese Customer Support Specialist to join our team. **About arenaflex** arenaflex is a rapidly growing healthcare technology company that's passionate about improving the lives of our customers. We're a collaborative team of builders and operators who are constantly inventing new ways to work in an industry that's historically resistant to innovation. Our mission is to make a meaningful impact on people's lives when they need it most – at the intersection of their healthcare and finances. **Responsibilities** As a Bilingual Vietnamese Customer Support Specialist, you'll be the face of arenaflex, providing top-notch patient care and support to our customers. Your key responsibilities will include: * Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers * Providing patient care to accurately support pharma programs and triaging to appropriate teams when required * Striving to meet and exceed structured performance targets * Documenting all call information and data discovery according to operating procedures * Utilizing Knowledge Base materials as a foundation for resolving inquiries * Maintaining confidentiality of patient and proprietary information * Developing a working knowledge of company-related security and privacy practices * Participating in continued education on product changes, new features, and product launches * Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes **Requirements** To be successful in this role, you'll need: * Bilingual Vietnamese required, with a strong command of the English language * High school diploma or GED required, Bachelor's degree strongly preferred * Customer service or inbound call center experience required * Healthcare, pharmacy, or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software **Location/Hours** This is a full-time, 40-hour per week position with rotating Saturdays (1/month) from 9am-5pm. You'll be working on-site at our Chesterfield, MO location, and your schedule may change over time according to business needs. You'll be available to work Monday-Friday across various shifts (8am-9pm), including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm. **Benefits** As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking **Why Join Us** At arenaflex, we're not just a company – we're a community of passionate individuals who are dedicated to making a meaningful impact on people's lives. We're an equal opportunity employer and value diversity of all kinds. We're looking for talented individuals who share our vision and are ready to join a team that's driving innovation and change in the healthcare industry. If you're a motivated and customer-focused individual who is passionate about providing top-notch patient care, we encourage you to apply to this exciting opportunity. Join our team and be part of a company that's revolutionizing the healthcare industry! **How to Apply** To apply for this position, please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Work Environment and Company Culture At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the following values: * **Collaboration**: We believe that collaboration is key to driving innovation and success. We work together as a team to achieve our goals and support each other in our individual roles. * **Innovation**: We're a company that's constantly pushing the boundaries of what's possible. We encourage creativity, experimentation, and calculated risk-taking to drive innovation and growth. * **Customer Focus**: We're passionate about providing top-notch patient care and support to our customers. We're committed to understanding their needs and delivering solutions that meet those needs. * **Diversity and Inclusion**: We believe that diversity and inclusion are essential to driving innovation and success. We're committed to creating a work environment that's inclusive, supportive, and empowering for all team members. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of career growth opportunities and learning benefits, including: * **Mentorship**: We pair our team members with experienced mentors who can provide guidance, support, and feedback. * **Training and Development**: We offer a range of training and development programs to help our team members develop new skills and knowledge. * **Cross-Functional Training**: We encourage our team members to take on new challenges and responsibilities across different functions and teams. * **Professional Development**: We support our team members in pursuing professional certifications, education, and training that align with their career goals. Compensation, Perks, and Benefits At arenaflex, we're committed to providing our team members with a competitive compensation package, including: * **Competitive Salary**: We offer a competitive salary that reflects the value of our team members' contributions. * **Benefits**: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, sick time, and holidays. * **Perks**: We offer a range of perks, including daily meal stipend for onsite marketplace, pre-tax transit benefits, and free onsite parking. * **Stock Options**: We offer stock options to our team members as a way to share in the company's success and growth. Conclusion At arenaflex, we're looking for talented individuals who share our vision and are ready to join a team that's driving innovation and change in the healthcare industry. If you're a motivated and customer-focused individual who is passionate about providing top-notch patient care, we encourage you to apply to this exciting opportunity. Join our team and be part of a company that's revolutionizing the healthcare industry! Apply for this job