**Experienced Bilingual Spanish/English Customer Experts - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where we're seeking fearless and inspired individuals to join our team as Bilingual Spanish/English Customer Experts. **About blithequark** blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with blithequark** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental health **Teleperformance and You** Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit! **Responsibilities** As a Bilingual Spanish/English Customer Expert, your responsibilities will include: * Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Meeting sales objectives as defined **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you must: * Be bilingual in Spanish and English * Have a minimum of 6 months of customer service experience * Be at least 18 years of age * Have the ability to type 25 wpm * Be a high school graduate or have a GED * Be comfortable with desktop computer systems * Have proven oral and written communication skills * Have 6 months of call center experience, preferred * Possess logical problem-solving skills * Be available to work various shifts * Have the ability to use Windows operating systems * Have organization and work prioritization skills * Have 6 months of sales experience, minimum * Be able to work independently * Have the ability to work in a constantly changing and fast-paced environment * Have the ability to stay composed and objective * Have strong listening skills * Have superior negotiating skills **Work from Home Requirements** To work from home as a Bilingual Spanish/English Customer Expert, you must: * Have a minimum subscribed download rate of 12.0 Mbps * Have a minimum subscribed upload rate of 3.0 Mbps * Have an ISP with no packet loss and ping under 50ms * Provide proof of internet speed * Have a clean and quiet workspace **Employment Type** This is a full-time employment opportunity. **Join the blithequark Team** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the blithequark team as a Bilingual Spanish/English Customer Expert. Apply for this job