**Experienced Bilingual Patient Customer Advisor – Healthcare Revenue Cycle Management**

At arenaflex, we're committed to investing in our team members as we strive to deliver exceptional patient care and services. As a Bilingual Patient Customer Advisor, you'll play a vital role in handling account inquiries, resolving patient issues, and securing payment on outstanding account balances. If you're passionate about delivering top-notch customer service and have a flair for communicating in Spanish, we want to hear from you! **About arenaflex** arenaflex is a leading provider of full-service revenue cycle management solutions, serving over 1,000 hospitals and 3,000 physician practices across the country. Our team of 17,000 dedicated professionals is committed to making a positive impact on patients, providers, and their communities. As a member of our team, you'll have the opportunity to work with a diverse group of healthcare professionals, learn from industry experts, and contribute to the success of our organization. **Job Summary and Key Responsibilities** As a Bilingual Patient Customer Advisor, you'll be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. Your primary duties will include: * Communicating with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures * Reviewing patient account information in multiple systems, performing research as necessary, and taking appropriate action to resolve patient inquiries and account balances * Documenting patient inquiry and actions taken into the appropriate systems * Updating or adding insurance information and/or patient demographic information and requesting rebill * Working with patients and guarantors to secure payment on outstanding account balances using secured payment methods * Escalating patient complaints to the appropriate individual/department based on the nature of the issue * Creating a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude * Following all arenaflex Customer Service Organization (CSO) guidelines and policies * Meeting and maintaining established departmental performance metrics for production and quality * Adhering to all compliance guidelines * Maintaining working knowledge of workflow, systems, and tools used in the department **Qualifications and Requirements** To be successful in this role, you'll need: * Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role * Previous call center experience preferably in a healthcare environment is preferred * Cable or fiber internet connections with a minimum of 25 Mbps download and 15 Mbps upload speeds are necessary for acceptable performance * Bilingual Spanish **Benefits and Perks** As an arenaflex team member, you'll enjoy a comprehensive benefits package that supports your health, life, career, and retirement. Our benefits include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay * Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more * Free counseling services and resources for emotional, physical, and financial wellbeing * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off arenaflex stock * Family support through fertility and family building benefits with Progyny and adoption assistance * Referral services for child, elder, and pet care, home and auto repair, event planning, and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services, and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income **Work Environment and Culture** As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic and supportive team. Our culture is built on the values of compassion, integrity, and teamwork, and we're committed to creating a positive and inclusive work environment for all our team members. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Online courses and certification programs * Leadership development programs * Career advancement opportunities **How to Apply** If you're passionate about delivering exceptional customer service and have a flair for communicating in Spanish, we want to hear from you! Please submit your resume today to join our community of caring. We're an equal opportunity employer and welcome applications from diverse candidates. Apply for this job