Experienced Bilingual Family Advocate - Spanish Speaking Required - Flexible Schedule - Work from Home Opportunity

Introduction to Esperanza United Esperanza United, formerly known as Casa de Esperanza, is a pioneering organization that has been at the forefront of mobilizing Latinas and Latin@ communities to end gender-based violence since 1982. Founded by a group of persevering Latinas in St. Paul, Minnesota, our mission is rooted in community strengths and wisdom, serving Latin@s locally and nationwide. We are committed to creating a world where everyone can live free from violence and thrive in a safe and supportive environment. Job Overview We are seeking a compassionate and experienced Bilingual Family Advocate to join our team. As a Family Advocate, you will play a vital role in assisting survivors of domestic violence and their children to develop, pursue, and achieve their goals to live free of violence. This is a unique opportunity to make a meaningful difference in the lives of others while working in a flexible and supportive environment. If you are passionate about creating positive change and have a strong commitment to social justice, we encourage you to apply for this exciting role. Key Responsibilities Provide supportive listening to Refugio residents and crisis callers, assisting survivors to identify goals and methods to achieve them Assist survivors and crisis callers to develop and reinforce safety plans Answer crisis and business calls on the 24-hour bilingual crisis line, providing supportive listening and resource information Arrange for safe shelter and transportation as needed Provide information about and help survivors access relevant resources such as orders for protection, public benefits, medical care, housing assistance, legal protections, etc. Establish and support a sense of hospitality and respect throughout the Refugio Constructively help residents resolve conflicts when necessary Interact individually with residents regularly and contribute to organizing activities for residents Provide clear and timely data entry and work documentation for reporting purposes Establish and support an environment of cleanliness and accountability in the Refugio Intervene on behalf of survivors/families in crisis situations with police, medical professionals, employers, creditors, social service caseworkers, attorneys, etc. when necessary Clean and prepare Refugio bedrooms for new residents Participate in in-service and other job-related training Essential Qualifications High school diploma or GED and two years' experience in an intervention setting Or a combination of equivalent experience and education Strong written, verbal, and interpersonal skills in Spanish and English required Knowledge of the Latin@ community, Bi-cultural experience preferred Knowledge of domestic violence issues preferred Demonstrated success in implementing tasks with compassion, patience, resourcefulness, self-awareness, reliability, and from a strengths-based perspective with limited supervision Ability to listen, intervene/de-escalate, and resolve conflicts effectively and independently Ability to manage multiple priorities to ensure deadlines are met Ability to manage and prioritize multiple phone calls and in-person requests at one time Knowledge of and ability to use computers/technical resources to effectively accomplish work Flexibility with work schedule and other jobs/academics/responsibilities Reliable transportation to and from Refugio (confidential location) Preferred Qualifications Bachelor's degree in a related field such as social work, psychology, or counseling Experience working with survivors of domestic violence and their children Knowledge of local resources and services for survivors of domestic violence Experience with crisis intervention and conflict resolution Bi-lingual or multi-lingual skills Skills and Competencies Strong communication and interpersonal skills Ability to work independently and as part of a team Flexibility and adaptability in a fast-paced environment Strong problem-solving and conflict resolution skills Ability to maintain confidentiality and handle sensitive information Strong organizational and time management skills Ability to work in a trauma-informed and culturally sensitive manner Career Growth Opportunities and Learning Benefits At Esperanza United, we are committed to the growth and development of our staff. As a Family Advocate, you will have access to ongoing training and professional development opportunities, including: In-service training on domestic violence, trauma-informed care, and cultural competency Opportunities for advancement within the organization Professional development opportunities, such as conferences and workshops Mentorship and coaching from experienced staff members Work Environment and Company Culture Esperanza United strives to create a diverse, equitable, and inclusive work environment that reflects the communities we serve. We are committed to: Providing a safe and supportive work environment for all staff members Promoting a culture of respect, empathy, and understanding Encouraging open communication and feedback Supporting the well-being and self-care of our staff members Compensation, Perks, and Benefits We offer a competitive salary range of $17-$18 per hour, depending on experience. Additionally, our staff members are eligible for: Comprehensive benefits package, including medical, dental, and vision insurance Generous paid time off and holiday pay Opportunities for professional development and growth A dynamic and supportive work environment Conclusion If you are a compassionate and dedicated individual who is passionate about creating positive change in the lives of others, we encourage you to apply for this exciting opportunity. As a Bilingual Family Advocate, you will play a vital role in supporting survivors of domestic violence and their children, while working in a flexible and supportive environment. Don't miss out on this opportunity to make a meaningful difference in your community. Apply now and join our team of dedicated professionals who are committed to creating a world free from violence. Apply now and take the first step towards a rewarding and challenging career as a Bilingual Family Advocate. Apply for this job