**Experienced Bilingual (English / Spanish) Senior Customer Service Representative – National Remote Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Service Representative, you'll play a vital role in providing compassionate and personalized support to our customers, ensuring they receive the help and guidance they need to navigate our services. If you're fluent in English and Spanish, have a passion for delivering outstanding customer service, and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. **About arenaflex** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion drives everything we do, from our hiring practices to our community outreach initiatives. **The Role** As a Senior Customer Service Representative, you'll be responsible for delivering an exceptional experience to our customers, providing support to your team members, and identifying opportunities to exceed our customer expectations. Your primary responsibilities will include: * Answering a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns * Processing adjustments, refunds, transfer bills, mail returns, and performing manual sales * Evaluating and responding to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Researching, troubleshooting, and resolving complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution * Maintaining tracking logs of all escalated patient correspondence, providing status updates to leadership as needed * Ability to perform all aspects of billing customer service as needed * May be a certified Medical Coder and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintaining all Compliance and HIPAA regulations at all times **Requirements** To be successful in this role, you'll need: * High School Diploma/GED * Must be 18 years of age or older * Bilingual fluency in English/Spanish * 2+ years of Customer Service experience or 2+ years of experience in a medical office, call-center in healthcare, or office setting in healthcare while analyzing and solving customer problems * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to train for the first six weeks between Monday and Friday, 9:00 AM - 5:30 PM EST * Ability to work any of our 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications** While not required, we encourage applicants with: * Prior healthcare experience * Medical terminology experience * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon **Telecommuting Requirements** As a remote employee, you'll need to: * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building **Soft Skills** To succeed in this role, you'll need to demonstrate: * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills, including the ability to resolve stressful situations * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** We offer a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you'll find a far-reaching choice of benefits and incentives. **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Join Our Team** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job