**Experienced Bilingual Customer Support & Leads Outreach Specialist – Remote Opportunity at arenaflex**

Are you a highly skilled and multilingual professional looking for a challenging and rewarding remote opportunity? Do you have a passion for delivering exceptional customer support and building strong relationships with clients? Look no further than arenaflex, a leading organization in the industry, where we are seeking an experienced Bilingual Customer Support & Leads Outreach Specialist to join our team. **About arenaflex** arenaflex is a dynamic and innovative company that is dedicated to providing exceptional customer experiences and delivering high-quality solutions to our clients. With a strong commitment to excellence and a passion for innovation, we are constantly pushing the boundaries of what is possible and striving to make a positive impact in the world. As a remote employee of arenaflex, you will have the opportunity to work with a talented and diverse team of professionals who share your values and are dedicated to making a difference. **Job Highlights** * **Remote Position**: This is a remote position, allowing you to work from the comfort of your own home and enjoy a better work-life balance. * **Contract**: Independent Contractor * **Schedule**: 20 hours/week - Potential for increased hours after 3 month period * **Aligned with North American business hours** * **Client Time zone**: Vancouver (PST) **Responsibilities** As a Bilingual Customer Support & Leads Outreach Specialist at arenaflex, you will be responsible for providing exceptional customer support and building strong relationships with clients. Your key responsibilities will include: * **Handle voice-based customer support in both English and Spanish**: Respond to customer inquiries and provide resolution in a timely and professional manner. * **Manage administrative tasks and executive support duties**: Provide administrative support to the project manager and other team members as needed. * **Process customer inquiries and provide resolution**: Respond to customer inquiries and provide resolution in a timely and professional manner. * **Perform general administrative functions**: Provide administrative support to the team as needed. * **Reach out to customers to:** + Schedule meetings with the project manager + Collect necessary information to start the project * **Log customer interactions in the CRM system**: Capture new leads in the CRM system and log customer interactions. * **Contact leads to schedule meetings to discuss their projects**: No sales involved, just a discussion of their project needs. * **Create actionable tasks based on Word documents**: Create tasks based on Word documents and follow up to ensure progress and identify any blockers. * **Prepare and share summaries**: Prepare and share summaries including current project status, next steps, challenges, and areas that need support to move forward. **Requirements** To be successful in this role, you will need to have: * **Fluent in English and Spanish (verbal and written)**: You must be able to communicate effectively in both English and Spanish. * **Strong customer service background**: You must have a strong background in customer service and be able to provide exceptional support to our clients. * **Administrative experience**: You must have experience in administrative tasks and be able to provide support to the project manager and other team members. * **Professional phone manner**: You must have a professional phone manner and be able to communicate effectively with clients. * **Excellent organizational skills**: You must be able to prioritize tasks and manage your time effectively. * **Strong multitasking abilities**: You must be able to multitask and handle multiple tasks simultaneously. * **Experience with Microsoft 365, Google calendar, and WhatsApp**: You must have experience with these tools and be able to use them effectively. * **Experience with Hubspot CRM is a plus but not required**: While experience with Hubspot CRM is a plus, it is not required. **Benefits** As an Independent Contractor at arenaflex, you will enjoy the following benefits: * **Permanent work from home**: You will have the opportunity to work from the comfort of your own home. * **Immediate hiring**: You will be hired immediately and can start working on your first project right away. * **Steady freelance job**: You will have a steady freelance job with the opportunity to work on multiple projects. **Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.** **How to Apply** If you are a highly skilled and multilingual professional looking for a challenging and rewarding remote opportunity, we encourage you to apply for this position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About arenaflex** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees and contractors. Apply for this job