**Experienced Bilingual Customer Service Specialist (Part-Time, Remote) – Empowering Hungry Families through Compassionate Support**

At blithequark, we're dedicated to harnessing the power of technology to make a tangible difference in the lives of those struggling with food insecurity. As a nonprofit organization, we're passionate about building innovative solutions that connect people to free food resources in their communities. We're now seeking a compassionate and bilingual (English/Spanish) Customer Service Specialist to join our remote team, working part-time hours from the comfort of your own home. **Join a Mission-Driven Team Making a Lasting Impact** As a Customer Service Specialist at blithequark, you'll be at the forefront of our text-based helpline, providing empathetic and culturally sensitive support to individuals in need. Your role will be instrumental in helping us achieve our mission of empowering hungry families to navigate the complex landscape of food assistance. By joining our team, you'll become part of a dynamic, collaborative, and mission-driven community that values kindness, quality, and compassion. **Key Responsibilities:** * Respond to inbound text messages and occasional phone calls with warmth, clarity, and cultural humility * Listen without judgment and refer clients to appropriate food resources, ensuring they receive the support they need * Collaborate closely with a small, passionate remote team to provide seamless support to our clients * Utilize your exceptional communication skills to build trust and rapport with clients, fostering a sense of community and connection **What We're Looking For:** * **Bilingual Proficiency:** You must be fully bilingual in English and Spanish, with the ability to communicate effectively in both spoken and written forms. * **Strong Communication Skills:** As a Customer Service Specialist, you'll need to possess exceptional communication skills, with the ability to empathize with clients and provide clear, concise support. * **Typing Speed:** A typing speed of 50+ WPM is essential for this role, ensuring you can respond promptly to client inquiries. * **Reliable Equipment and Internet:** You'll need a reliable computer, strong internet connection, and a quiet workspace to ensure seamless communication with clients. * **Experience in Customer Service:** While not mandatory, experience in customer service, hospitality, or community care is highly valued, as it demonstrates your ability to provide empathetic support in a fast-paced environment. * **Location and Availability:** You must be located in Maryland, Texas, or Georgia and available to work during Eastern Time hours. Primary coverage is required on Tuesday-Thursday and weekends (Saturday + Sunday), with flexible scheduling to cover other weekdays as needed. **Schedule and Meetings:** * **Part-Time Hours:** 16-20 hours/week * **Shifts:** Shifts fall between 9am-6pm ET, with primary coverage needed on Tuesday-Thursday and weekends (Saturday + Sunday) * **Meetings:** Required meetings include Wednesdays (~1 hr) and bi-weekly Fridays, ensuring you stay connected with the team and receive essential updates. **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's both human and impactful. As a Customer Service Specialist, you'll have the opportunity to make a tangible difference in the lives of those struggling with food insecurity. Our mission-driven nonprofit organization values kindness, quality, and compassion, ensuring you'll be part of a collaborative and supportive team that's dedicated to achieving a common goal. **Compensation, Perks, and Benefits:** As a valued member of our team, you can expect a competitive compensation package, including: * A part-time hourly rate that reflects your skills and experience * Opportunities for professional growth and development * A comprehensive benefits package, including health insurance, paid time off, and more * A dynamic and supportive work environment that fosters collaboration and creativity **How to Apply:** If you're passionate about making a difference in the lives of others and possess the skills and qualifications outlined above, we encourage you to apply. Please complete our application form at the link below: As part of the application, you'll be asked to upload a short 1-2 minute voice recording in both English and Spanish, sharing why you're a good fit for the role. We'll contact selected candidates within the next week, with training expected to begin in early September. Apply for this job