**Experienced Bilingual Customer Service Representative – Remote Physician Billing Support**

At arenaflex, we're committed to delivering exceptional patient care and experiences. As a key member of our Customer Service team, you'll play a vital role in ensuring our patients receive the highest level of service and support. We're seeking an experienced Bilingual Customer Service Representative to join our remote team, providing top-notch support for physician billing inquiries. **About arenaflex** arenaflex is a leading healthcare services company dedicated to helping our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. With 30 years of industry expertise, we've helped organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience, and improve quality, cost, and access to healthcare. **Job Summary** As a Bilingual Customer Service Representative, you'll be the primary source of communication for patients' billing inquiries. You'll possess the skills to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. You'll handle multiple tasks, set priorities, and maintain professionalism and confidentiality. **Key Responsibilities** * Handle a large call volume while ensuring quality customer service and patient satisfaction * Follow-up on all issues not resolved during conversation with patient/guarantor * Ability to complete other related customer service duties as assigned * Answer patient calls within the guidelines of call center metric objectives * Ensure appropriate HIPAA compliance guidelines * Adhere to work schedule and follow call center phone procedures * Maintain professionalism and confidentiality **Knowledge, Skills, and Abilities** To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * High School degree or equivalent required * At least 1 year experience in a medical customer service role preferred * Previous experience in a call center environment preferred * Proficiency in Microsoft Outlook, Excel, and Word required * Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus * Bilingual skills (English and Spanish) required **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer, and answer telephone * Ability to travel * Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office Work Environment * Hospital Work Environment **Travel** No travel required **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and certification programs * Leadership development programs * Mentorship opportunities **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs. * Flexible work arrangements, including remote work options * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Pay: $14.50 - $21.80 per hour * Position may be eligible for a signing bonus for qualified new hires, subject to employment status * Conifer observed holidays receive time and a half * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job