Experienced Bilingual Customer Service Representative II – Hybrid Role with Competitive Pay and Growth Opportunities in the Agriculture Industry
Introduction to the Company and Role
In today's fast-paced world, finding a job that aligns with your lifestyle and values can be a daunting task. At Kelly, we understand the importance of work-life balance and are committed to helping you find a career that fits your unique needs. We are excited to announce an exceptional opportunity for a Customer Service Representative II to join the team at John Deere, a renowned leader in the agriculture industry, located in Urbandale, Iowa. This hybrid role offers the perfect blend of onsite and remote work, allowing you to enjoy the flexibility and autonomy you deserve.
Job Overview
As a Customer Service Representative II, you will play a vital role in providing top-notch support to John Deere's Region 4 customers and dealers. Your primary responsibilities will include handling inbound calls, resolving customer inquiries, and providing exceptional service to ensure customer satisfaction. If you are a highly motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Taking inbound calls from customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
Making occasional outbound calls to customers and dealers to research, investigate, and follow up with findings
Handling approximately 15-20 calls per day, ensuring timely and effective resolution of customer inquiries
Utilizing efficient researching and troubleshooting skills to resolve customer issues
Providing exceptional customer service, ensuring customer satisfaction and loyalty
Essential Qualifications
To be successful in this role, you should possess the following essential qualifications:
High school diploma or equivalent required
At least 6 months of customer service/support experience
Fluency in Portuguese and English
Excellent written and verbal communication skills
Proficiency in Microsoft Office products, especially Teams and Outlook
Ability to work occasional overtime and holidays
Reliable at-home internet and a distraction-free workplace
Preferred Qualifications
Candidates with the following preferred qualifications will stand out:
Previous call center experience
Knowledge of agriculture, turf (mowers), and utility vehicles
Prior work experience in agriculture or technology dealer channels
Bachelor's degree in agriculture, business, engineering, IT, or a similar discipline
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
Strong communication and interpersonal skills
Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously
Efficient problem-solving and troubleshooting skills
Excellent time management and organizational skills
Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At Kelly, we are committed to supporting the growth and development of our employees. As a Customer Service Representative II, you will have access to:
Competitive pay rate of $19/hour
Opportunity for pay increases based on employment duration
Retention bonus offered after 6, 12, and 18 months of employment
Supportive and inclusive client culture
Chance to work for a Fortune 500 company in the agriculture industry
Work Environment and Company Culture
At Kelly, we pride ourselves on our supportive and inclusive company culture. As a Customer Service Representative II, you will be working in a hybrid environment, with a minimum of 2 days onsite at John Deere Financial and 3 days offsite (at home). Our team is committed to providing a positive and productive work environment, with opportunities for growth and development.
Compensation, Perks, and Benefits
As a Kelly employee, you will be eligible for a range of benefits, including:
Voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative II role. With its competitive pay rate, opportunities for growth and development, and supportive company culture, this role is an excellent fit for anyone looking to take their career to the next level. Don't miss out on this exceptional opportunity – apply today and join our team of dedicated professionals!
Apply Now
In today's fast-paced world, finding a job that aligns with your lifestyle and values can be a daunting task. At Kelly, we understand the importance of work-life balance and are committed to helping you find a career that fits your unique needs. We are excited to announce an exceptional opportunity for a Customer Service Representative II to join the team at John Deere, a renowned leader in the agriculture industry, located in Urbandale, Iowa. This hybrid role offers the perfect blend of onsite and remote work, allowing you to enjoy the flexibility and autonomy you deserve.
Job Overview
As a Customer Service Representative II, you will play a vital role in providing top-notch support to John Deere's Region 4 customers and dealers. Your primary responsibilities will include handling inbound calls, resolving customer inquiries, and providing exceptional service to ensure customer satisfaction. If you are a highly motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Taking inbound calls from customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
Making occasional outbound calls to customers and dealers to research, investigate, and follow up with findings
Handling approximately 15-20 calls per day, ensuring timely and effective resolution of customer inquiries
Utilizing efficient researching and troubleshooting skills to resolve customer issues
Providing exceptional customer service, ensuring customer satisfaction and loyalty
Essential Qualifications
To be successful in this role, you should possess the following essential qualifications:
High school diploma or equivalent required
At least 6 months of customer service/support experience
Fluency in Portuguese and English
Excellent written and verbal communication skills
Proficiency in Microsoft Office products, especially Teams and Outlook
Ability to work occasional overtime and holidays
Reliable at-home internet and a distraction-free workplace
Preferred Qualifications
Candidates with the following preferred qualifications will stand out:
Previous call center experience
Knowledge of agriculture, turf (mowers), and utility vehicles
Prior work experience in agriculture or technology dealer channels
Bachelor's degree in agriculture, business, engineering, IT, or a similar discipline
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
Strong communication and interpersonal skills
Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously
Efficient problem-solving and troubleshooting skills
Excellent time management and organizational skills
Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At Kelly, we are committed to supporting the growth and development of our employees. As a Customer Service Representative II, you will have access to:
Competitive pay rate of $19/hour
Opportunity for pay increases based on employment duration
Retention bonus offered after 6, 12, and 18 months of employment
Supportive and inclusive client culture
Chance to work for a Fortune 500 company in the agriculture industry
Work Environment and Company Culture
At Kelly, we pride ourselves on our supportive and inclusive company culture. As a Customer Service Representative II, you will be working in a hybrid environment, with a minimum of 2 days onsite at John Deere Financial and 3 days offsite (at home). Our team is committed to providing a positive and productive work environment, with opportunities for growth and development.
Compensation, Perks, and Benefits
As a Kelly employee, you will be eligible for a range of benefits, including:
Voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative II role. With its competitive pay rate, opportunities for growth and development, and supportive company culture, this role is an excellent fit for anyone looking to take their career to the next level. Don't miss out on this exceptional opportunity – apply today and join our team of dedicated professionals!
Apply Now