**Experienced Bilingual Customer Service Representative – Identity Theft and Consumer Fraud Resolution (Remote)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join blithequark as a Bilingual Customer Service Representative, where you will play a vital role in helping consumers resolve identity theft and consumer fraud issues. At blithequark, we are committed to embracing and solving some of the world's most pressing challenges through science and technology. Our Civil Group offers a wide range of exciting career opportunities for talented professionals in IT, energy, logistics, and engineering. As a Bilingual Customer Service Representative, you will be part of a dedicated team that provides top-notch support to consumers who have been victims of identity theft and consumer fraud. **About the Role** As a Bilingual Customer Service Representative, you will be responsible for responding to incoming contacts from consumers, documenting their complaints into a secure database, providing educational materials and referrals, and delivering exceptional customer service. You will work remotely, with a standard shift of 9:00 am to 5:00 pm (EST) Monday through Friday. **Key Responsibilities** * Respond to inbound calls and provide excellent customer service to consumers who have been victims of identity theft and consumer fraud * Document consumer data into a web application, ensuring accuracy and completeness * Provide education and referrals related to identity theft resolution, fraud prevention, and applicable federal laws * Collaborate with internal teams to resolve complex issues and provide timely solutions * Maintain a high level of productivity and efficiency in a fast-paced environment **Minimum Required Qualifications** * High School Diploma or GED Equivalent * Excellent computer/typing skills (minimum 40 wpm) * Excellent communication skills (written and verbal) * Ability to obtain a Public Trust clearance (a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete) * Bilingual (Fluent in Spanish and English, both written and spoken; additional compensation will be considered for those who pass the bilingual assessment) **Desired Qualifications** * Prior call center experience * Customer service experience * General knowledge of federal law * Professional Resume that contains the applicant's contact information (phone number and email address), as well as the contact information (phone numbers and physical addresses) of previous employers **Why Join blithequark?** * Competitive salary rate of $16.20 an hour * Opportunity to work in a dynamic and supportive environment * Comprehensive benefits package, including minimum wage requirements and Health and Welfare benefits * Professional development opportunities to enhance your skills and career growth * Collaborative and inclusive team culture * Flexible remote work arrangement **What We Offer** * A comprehensive benefits package, including minimum wage requirements and Health and Welfare benefits * Opportunities for professional development and career growth * A collaborative and inclusive team culture * Flexible remote work arrangement * A competitive salary rate of $16.20 an hour **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Pay Range** The blithequark pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. **Job Type** Full-time **Remote** Yes **Industry** Customer Service **Job Category** Customer Service & Support **Location** Remote **Job Type** Full-time **Experience** Entry-level **Education** High School Diploma or GED Equivalent **Language** Bilingual (Fluent in Spanish and English) **Work Schedule** Monday to Friday, 9:00 am to 5:00 pm (EST) **Benefits** Comprehensive benefits package, including minimum wage requirements and Health and Welfare benefits **Salary** $16.20 an hour **How to Apply** Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job