**Experienced Bilingual Customer Service Call Center Agent – Korean, Mandarin, Vietnamese**

Join blithequark, a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States, as a key member of our customer service team. As a bilingual customer service call center agent, you will play a vital role in ensuring the satisfaction of our members by providing exceptional customer service and support. **About blithequark** blithequark is a mission-driven organization that has been dedicated to keeping seniors healthy and independent for over 40 years. We are known throughout the healthcare industry and nationally as a leading expert in senior healthcare. Our team of talented professionals is passionate about supporting older adults on their aging journey while innovating healthcare for seniors everywhere. At blithequark, we take great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. **The Job** As a bilingual customer service call center agent, you will serve as an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. Your primary responsibilities will include: * Providing quality customer service by applying blithequark's Five Service Principles * Educating members, family, providers, and caregivers regarding benefits and plan options * Accurately explaining benefits and plan options in person, via email, or telephonically * Providing follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution * Escalating appropriate member issues to management or other departments as required * Consistently meeting and/or exceeding departmental standards, including quality, productivity, and adherence to schedule and attendance * Responding appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures and job aids * Increasing member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely, and accurate fashion * Participating in member calling projects as assigned by management to support the overall blithequark goal of membership retention * Following policies and procedures and job aids in order to maintain efficient and complaint operations * Communicating suggestions for improvement and efficiencies to management * Identifying and reporting problems with workflows following proper departmental procedures * Actively participating in departmental staff meetings and training sessions * Following all appropriate Federal and State regulatory requirements and guidelines applicable to blithequark operations, as documented in company policies and procedures * Documenting transactions by completing applicable member forms and summarizing actions taken in appropriate computer systems and following standards set by the department or by other authorized individuals **Your Qualifications** To be successful in this role, you will need: * A G.E.D./High School diploma * 1-2 years of call center or related customer service experience * 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans (preferred) * Experience in the healthcare, insurance, or pharmacy industry (highly desirable) * Ability to maintain a calm demeanor at all times, including during highly charged situations * Data entry and general computer skills (word processing, email) required * Effective communication (oral and written) skills, with a professional/pleasant telephone manner required * Ability to handle large call volumes while providing excellent customer service at all times * Demonstrated efficiency/effectiveness in an environment with a high call volume **What's in it for you?** As a member of our team, you can expect: * A base hourly range of $20-$23.00 * An annual employee bonus program * A robust Wellness Program * Generous paid-time-off (PTO) * Eleven paid holidays per year, plus 1 additional floating holiday * Excellent 401(k) Retirement Saving Plan with employer match * A robust employee recognition program * Tuition reimbursement * A work-life balance **An Opportunity to Make a Difference** At blithequark, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. **Equal Employment Opportunity** blithequark is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law. A background check is required. **Job Type:** Full-time **Pay:** $20.00 - $23.00 per hour **Expected hours:** 40 per week **Benefits:** * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **Shift:** * 8 hour shift * Day shift * Evening shift * Morning shift **Work Location:** Remote If you are passionate about providing exceptional customer service and support to our members, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job